Club Metro USA

Joselin Méndez is the worst person you should put front of your business this person is unprofessional with non sense and 0 costumer service attention.nI don’t know what the owner is thinking with this lady but for sure he doesn’t know what kind the person is she. I had and issue and proof to proved that I blocked my credit card because fraud and she didn’t even care. She thinks she can manipulate and we just have to adjust our time to her schedule. Because no one else can do anything to help the costumers

I signed my club metro membership at Newark nj i paid $37 a month that includes all metro gym well i decided to go to the Elizabeth location in Morris avennAnd didn't let me in because i didn't have access to that location, i called costumer services and they told i could go to any location since my membership already included they still didnt let me in , so i went to clubemtro.com Elizabeth nj and signed for one day FREE pass and they still didn't let me in because of the COVID-19 but yeah the lady said if u paid $10 dollars u could go in shame on them never again im going to call corporate and report themnnMind you it was a snow day .and it was probably like 6 peoples in the whole gym

I would give this place a 0 if it were an option. The fact that you have to go in person during a pandemic to cancel your membership is an atrocious business practice. I everyone to know to avoid this place at all cost. PS I guess it would interest people to know that this gym was open during the shut down taking $20 at the door to allow people in illegally and that their was little to no sanitization process.

Go somewhere else! Worse place. It’s been moved to a new management and they are scamming anyone who signs up. They won’t allow you to cancel unless a manager is there and the manager is only there from 6 or 7 maybe on weekdays.

terrible!! I don’t recommend this place to anyone..They force you to be there, you can’t cancel your membership even in pandemic time and if you really want to do it ... you have to wait till the manager appears in the gym ...