North Jersey Health & Fitness

I love NJHF!! The staff is so friendly, especially Sophia!!! The instructors and trainers are so amazing!!!

My husband has been a member since this gym opened and he says that ever since it was sold it has gone downhill. the old owners kept the place really clean and the equipment was always maintained. NOT ANYMORE, The place is not very clean and equipment showing wear. It doesen't seem like the new owners are putting ANY money back into the business and since they recently reopened the hours have changed. being open on sunday was always nice. They now open at 6 am instead of 5am, they now close at 8pm instead of 10. Place was much better before.

I was a member since 2016. When new owners took over the quality of service went down slightly . A lot of people cancelled memberships but the childcare was reasonable so I stayed. After being closed due to Covid since March the gym reopened in September. They began charging without members consent to continue with the new changes. I went in and spoke to an employee who said I’f the new changes did not work for me I could cancel at any time. He also said the annual fee due in November would be waived due to the pandemic. I had concerns about remaining a member and paying a few if they were going to close shortly. It sounded reasonable so I tried it a few times. Between the lack of daycare and new mask policy it just did not work for me. I cancelled my membership in late October and was told by ANOTHER employee my membership would be cancelled immediately with no further charges and assured me the annual fee was waived this year. Ok Nov 1 I got charged with a monthly fee. I could not get a manager on the phone. By email she was unprofessional and rude. She refused to acknowledge what her employees said , or even look into it. She insisted I did not give 15 days notice so I owed the November payment. On Nov 17 I got charged the annual fee. I had definitely canceled 15 days prior. And I was NO LONGER a member. I called and could not get anyone on the phone. Via email the manager was rude unprofessional and said the fee is part of the contract for next year. They will not be open due to Covid. They were closed most of last year. Due to there horrible treatment of customers I imagine they will close all together. How is it ethical to charge me an annual fee for next year on a canceled membership ? The manager is possibly the most ignorant condescending scam artist I have ever dealt with. When I said I would prefer to resolve this with the gym directly instead of fighting it through my bank the manager threatened to “look for other money I owed and send anything supposedly owed to collections” if I fought the charges with my bank DO NOT GO HERE. THEY WILL LIE AND TAKE YOUR MONEY. It’s a job in it self to try and cancel. Worst experience dealing with ANY business in my life.

Just shut up and train....the weights dont lift themselves. The gym is fine

I'm back here after at least 5 years of doing my own thing at home. Different owners, lots of bad reviews. It seems fine to me. I don't know if it's really 5 stars but I'm giving them 5 because I want the rating to go up. I know what it's like to take over a business, and the transition always leads to some bad reviews. They have tons of classes, the instructers (so far) are all welcoming, and there's daycare. For 30 bucks a month, I think it's a great deal. I never feel self-conscious in there, but I don't do machines, and I think feeling self-conscious is more about you/me than the people around you/me. But people seem nice, classes are diverse, and I can't see any reason they wouldn't have at least 4 stars on Google. No complaints so far!