Club Metro USA

Decent club with subpar equipment. Absolute worst upper management experience. Ive been a member for over 6 months, paying my monthly membership on time and doing my part to help keep our cities small businesses going.nnUpper management at the location won’t even let my wife try out the gym for 1 day! Thats right - 1 day! He said I had to pay $10... While helping him keep his job the rest of us are treated poorly as paying customers. There’s more but...

Made the mistake of joining a couple of months before the pandemic started. The couple of times I went half the machines were broken so if you’re gonna go make sure you have enough time to be waiting around for the machine you need (if it’s working). Staff is rude and clearly don’t care about costumers or gym’s cleanness. I also had the issue of them starting to charge me out nowhere after they re opened. No call to ask if I still was gonna come in, just stared charging and taking my money without permission. I could’ve lost my job, I could’ve been going through a hard time due to the pandemic, but clearly they see costumers as money signs. Try to cancel my contract because I’m not going back and they started making up rules saying I couldn’t cancel but I could suspend for 3 months and then they’d start charging me again. In conclusion, if you really want to go to a gym, go to a real gym. This place is not worth it.

The gym located in West New York charged me the membership after being closed for several months due to the pandemic. The gym did not send any communication about the opening and did not ask if they can charge once the gym was opened. Now they are saying that they can’t return the money because I did not call to cancel but I did call several times and they never answer. My husband and I were planning to comeback in few month but with all of this, I will never join this gym again. Very unprofessional and the Manager was very rude!

They never pick up the phones, machines are not well maintained, fees and charges randomly, during covid gave no warning that they going to reopen AND EXTEND the contracts, no email or call. Honestly if I could i'd give this place a solid '0' google is far too kind for allowing even one star on this place.

The gym gets extremely crowded. There are no water fountains. Very limited selection of weights. You might think it would be a good idea to sign up because of the modest price, but I wouldn't recommend it. They say there is no contract, but make it impossible for you to cancel your membership.nnI tried canceling my membership over a year ago and every time I called I was told that the person in charge of canceling the memberships wasn't there at the moment. Whenever I called back they would tell me that he only comes in certain days at a specific time. I called my bank and placed a stop payment on them.nnThey continued trying to charge me, never canceling my membership and recently I received a letter saying that my account will be forwarded to collection. Let me remind you that they lied to me and said there was no contract obligation.