Pop-A-Lock Hudson County

I was notified at 0611 this morning that the wait time was approximately 45min. An hour later I called to verify the ETA, and was informed the driver went to another job instead and I need to wait for another 30min. I finally received a call after waiting another 40min to verify the address. The driver said he'd be here in 15. The driver winds up at a different location on the opposite side of town and after several calls as I was trying to give him direction to my location (not sure how he wound up there) he cancelled on me.nThe worst part of it was the operator from this company calls and says he tried to get a hold of me and couldn't and also I wasn't at the location! He absolutely loved and probably didn't want to do the job. If you don't want to work find another job but don't make others suffer because of your lack of professionalism and incompetence! Would never recommend this company to my worst enemy as they lie to get out of jobs!

The technician they sent to jumpstart my car today did not know how to use the equipment therefore was unable to jump my car. He connected the cables to both my vehicle and his and did not even have the power on in his car. This is all after waiting an hour and a half out in the cold and rain, with my window stuck open. After waiting another hour and a half, another company sent someone that actually knew how to jump a car. I have complained to my insurance company who sent Pop-A-Lock and will insist on never accepting their service again.

Arrived timely, and although there were issues of miscommunication, the job still got done professionally.

Quick car battery jump!

24-h label is misleading. Called a locksmith at 12:20 am and was given at 35 minute ETA. Called 1 hour later and was told there was no locksmith available until 24 hours. When I tried to get an explanation as to why a dispatch service would give me such an inaccurate estimate from the first call, the dispatcher just hung up on me.