Retro Fitness

This gym is nice and super clean, staff is really friendly. But from reading other reviews, there is obviously a problem with cancellations here. I understand that there are a lot of cancellations and refunds to process, but it took me over a month to get refunded or even speak to a manager. Even after I spoke to a manager there was some confusion about what I was actually getting refunded because apparently I wasn’t given correct information the other 3 times I called and cancelled in person. They did honor what I was originally told I would be refunded. Essentially if you’re waiting for a refund- you have to call daily to try to get a manager.

I cancelled my membership in 2019. Then I took over from my friend’s membership from November until February 2019. I cancelled everything in February. October came and they started charging me for two memberships so I already owe $132.95. ABC financial calls me every single day to take a payment but they can’t fix the problem of the two memberships. I called the gym 20 times to speak to Andrew the manager, when I finally was connected, he put me on hold for 14 minutes until I hung up. I emailed them and no word. Worse experience ever! And please don’t tell me you’re sorry about my experience, if you want to fix it just cancelled my two memberships. Last time I used the gym was in January of 2019

No complaints, other than it is a tad on the smaller side. Still a great place to get a great workout in, then hit the road. Keep up the great work!

Good environment to workout at and staff is friendly ud83dudc4c

I canceled my account back in March, didn’t charge me anymore all normal till today, they have charge me twice in October and I’m not a member since March. Also called them and they said Ny membership is not cancel, and I said I went there and cancelled it, he said he can’t do nothing about it and I asked to speak with a manager, he said manager is not there and he doesn’t know when he is there, so unprofessional. I explained him look i cancel my appointment in March you guys haven’t charge me ever since and now suddenly you start charging me and twice a month? Makes no sense. Refuse to help me any further. I have seen thru the reviews this is not the first time they are doing this. Reaching out to corporate.