CVS

In picking up prescriptions from the Pharmacy I have, on several occasions, experienced poor customer service, as well as interactions with staff ranging from friendly and helpful, to clueless, to outright rude, depending on the day.nnIt is clear the pharmacy is very busy and understaffed and I sympathize with the staff up to a point.nnStaff seems unfamiliar with the old saying that, when there’s a problem, the simplest explanation is often the most likely. For example: is it more likely that my insurance company doesn’t know my Date of Birth, or that an overworked pharmacy tech might have simply mis-typed it?nI’m not upset, we all make mistakes, just accept that you made one and re-enter the information so we can all get on with our day. Don’t argue with me and certainly don’t speak to me in a way that prompts the customer standing behind me in line to lean in and say to me “she didn’t have to be such a b*tch about it.”nnHire more people and give everyone some time off to de-stress.

I wanted to publicly thank CVS Pharmacy in Stratham for the outstanding COVID testing process. I had seen and heard so many horror stories about getting COVID tests. CVS had made it such a simple, smooth, non-stressful experience. From requesting a timely appointment, to outstanding detailed information, to the safe, drive-up experience, to the amazing, caring assistance by the staff, this was by far the best process there could be. Additionally, I had an email with a link to sign up for my test result chart by the time I got home. Again, thank you for making this potentially most stressful time in my life such a simple one.

I set up 2 Covid Tests in the past two days and had them both canceled. The second one I showed up and waited at CVS for 20 mins before anyone acknowledged me. After they acknowledged me they told me CVS wasn’t doing testing today.nnI don’t understand why they couldn’t just call me and notify me they weren’t doing testing instead of wasting my time.nnThe world is difficult enough right now with out the people you trust for Covid Testing to act like this...

Very friendly staff especially in the pharmacy. I usually go to a different pharmacy and was pleasantly surprised. Everything is nonstop crazy during Covid and pharmacies are essential. Be kind as they were to me. Will definitely be going here again.nn1/28/2021Addendum. Just had a covid pcr test here yesterday and the staff were very patient and kind. My results came in 32 hours for which is impressive. Highly recommemd.

I have used this Pharmacy for 20 years. It is the best service of any store - pharmacy or otherwise - that I have shopped. The Pharmacy Team has very little turn over; they communicate clearly and try to be helpful any way that they can. They are great!