PB AND J AUTO Used Car & Truck - Sales & Service

Let me just start by saying if I could give a review of less than one star I would because the business doesn't even deserve a rating of one. The owner is a real piece of work but we will get into all that. I bought a car in late December-ya go ahead check the date on this posting(from January after the car spent weeks in the shop)-and since owning this car it has spent more time in the shop than on the road. I am posting now on Google since he had my post removed from Yelp. I bought a used 2006 Subaru Legacy GT with 132xxx miles on it. I talked Paul down to $4500 with tax, tag and inspection because I felt the $5k to be a lot for the car, even though it appeared to be in great shape. My boyfriend drove the car home while I drove my truck-about a 25 minute ride. He said he noticed a couple things about the car and wanted to have it looked over. It went to a shop we trust in Portsmouth. The mechanic there found that all four rims were bent (Yes, all 4 and I couldn't believe it either) but that also the car had a massive oil leak and should have never been passed for inspection. Apparently, the turbo was not correctly sealed and oil was leaking from the turbo. I immediately contacted the owner and told him of the findings. To his credit, he invited me to come down the next day to get it looked at and he would see what we could do. When I got there, Paul was not there. He was in Manchester and I waited for him for about an hour or so. In that time, his mechanic told me they knew about the leak and had tried to repair it. I told him point blank that it was not repaired, it was actively leaking and that any mechanic worth his or her weight would have seen all that oil in the belly pan and known immediately something serious was wrong. I also mentioned how it was illegal to inspect a car that is not safe. Let me explain to you that oil leaking from a turbo can cause a fire when hitting the exhaust manifold-the car could have caught fire at any point in time. I did not want the mechanic to do the work as I did not trust him (for failing to fix the leak the first time and sealing it with silicone and not an actual gasket) and the mechanic even said he thought the job was lengthy and did not want to do it. I told the owner. I asked him if he would consider going in half's with me on the cost of the labor and parts to fix the turbo. He outright said he would not replace the rims. He tried to give me $150 at first. I argued with him about it as the bill was sitting at $800 for parts and labor just for the turbo. I left with a $350 check and a $20 for gas. I knew he wouldn't give me anymore. I brought the car back to the shop to have them fix it. Upon replacing the gasket they found other parts to the turbo completely deteriorated. I once again reached out to Paul. When I told him what was happening and the total I was at into the car he point blank said well at least you'll have a new car when you're done replacing all those parts. He denied any responsibility and insisted I got a good deal. He also accused me of wanting a pay off instead of letting him fix the car. A pay off of $350, seriously? Since talking to Paul, I have had to replace the turbo in the car as it went not even two weeks after this conversation. I now have over $7,000 into a car worth $4500 in great condition. Please do not buy anything from this man! He seems decent but he does not take responsibility when the cars he sells turn out to be lemons. I should have went for his inspection license at the very least. I have photographic proof of all my statements in this review so if you are considering buying from him, please contact me first. I really don't want anyone else to go through what I had to go through and I am hoping this review will prevent that. I only wish I did more research on this business and Paul before I made such a big purchase!

I had an amazing experience buying a car from Paul. He was easy to reach and to schedule an appointment with. He is thorough and very honest. I got a wonderful Subaru from him for a GREAT price. He had it inspected in my birth month and got temporary plates as well! When my mechanic looked at the car he said it is in wonderful condition mechanically! Paul kindly ordered a part for me, after I had purchased the car, and fixed the trunk strut because the back wouldn't stay open. He even got in touch a couple weeks after purchasing, to see how I like the vehicle. Overall I am so pleased with PB and J Auto and would highly recommend Paul to anyone! Thanks again!

My husband goes to PB and J auto. Great service at a fair price. Thank you!

I have been going to them for 5 yearsnI find them to be delightful and very reasonable.

Paul has best cars and pricing do not hesitate to go see him