McCormick Motors CDJR

We had a great experience getting a lease from McCormick Motors (our 2nd from them). We came on a busy, busy day, (had a few other snafus) but Tiffany was there to help us out and get us out on the road! Very pleased with our experience!

Today was another good experience at McCormick Motors in Pigeon, MI for vehicle service. Since moving to the Port Austin area (Grindstone City) from Rochester, McCormick's is where I go for service, 4 times in 3 years for maintenance/oil changes. This time I took my husband's RAM truck in for an oil change, tire rotation, recall on the windshield wipers. As usual, the staff was friendly, efficient and professional -- Erin, Larry, Russ (and the young guy whose name I didn't get). On vehicle appointment days I take my Yellow Lab with me and we walk the nearby neighborhood while the staff attends to the vehicle. Today they had to call me on the cell with a question while I was walking, gave me the time estimate, and when my walk was done the truck was ready to go. For friendly, professional hometown service go to McCormick Motors.

I moved from Rochester Hills to Caseville full-time. I have been a part-time resident for the last 18 years. I was delighted to have a Chrysler/Jeep Dealership in close proximity. Unfortunately, my excitement soon paled based on my experiences.nExperience #1 - I have a Chrysler Pacifica. I noticed that the paint was peeling off on the drivers side mirror. I went in to have that taken care of under by bumper-to-bumper warranty. I was told that paint was not covered. I said, so the paint can just peel off of my car and Chrysler doesn’t stand behind that? I was told that I could call Chrysler, but, as far as they were concerned it was not covered. I did call Chrysler, it was indeed covered and they suggested that I take it to another dealership. So, I took it to another Dealership. That dealership had no issues in turning it in to Chrysler and getting it fixed right away.nExperience #2 - Again, under warranty. The passenger, driver door kept opening after it had been clicked on to close and the entertainment system would not work with the remote. Work was done and there were follow-up calls to assure all was working properly. A+ on the follow-up. Only issue is it took a month to get an appointment as the person who works on these items (and/or the warranty work) totals ONE PERSON. Actually Covid also hit, so the one month became many months, but not the fault of the dealership.nExperience #3 - Getting close to the 36,000 mile warranty, so I wanted to have a couple of things checked prior to the warranty expiring. Again, one month to get an appointment. I asked if my mileage could be clocked now, so as not to have any warranty issues of me bringing it in after the 36,000. The one month wait is not my fault. I was told “No.” One week prior to my scheduled appointment, I received a call that the One Mechanic, has/had to have surgery, so, my car won’t be able to be seen until October. Again, I asked if we could clock the mileage and again, was told, “No.”. I went to another dealership - shared my story - they said that my mileage could indeed be logged in now to assure no issues, lined up a loaner car and had my car in within the week. They could have seen it sooner but I needed a loner car to drive back to Caseville while it was checked out.nBottom Line - it should not take a month to get an appointment. Those in the Service Department should understand what bumper-to-bumper means, i.e. it does cover paint peeling off of a car. Empathy for the customer is sorely lacking.nSadly disappointed in my experiences thus far.

Took our van in for oil change and tire rotation plus a recall.all my trip contacts were gone info on the dash was changed or missing still cannot find the trip thing on the u connect

Tried to get a appointmentnover a mouth to get in. YA RIGHT