Signature Toyota

I believe they spilled oil on my manifold there's a very heavy scent of oil for my car running right now and I have a very clean and pristine truck. The customer service rep she was quite excellent explaining going over everything but I'm not sure completely about the technician part I will review more in the daylight tomorrow and hopefully take pictures and make a phone call

I brought in my 2014 Toyota Avalon to get a airbag recall completed and also an oil change. When I picked my car up things have been rummaged through my center console and not put back, the gearshift was put on backwards, and they damaged a piece of the chrome finish on the dash when. I complained about it they did pick up the car at my home and fixed the gearshift and apologized for the things left out of the center console however Bill Crowder the general manager of Signature Toyota called me to tell me personally that he was not going to take responsibility for any chrome damage because his guys do not lie and he believes them when they tell him that they did not do any damage. This is unacceptable. The chrome finish was not damaged when I brought it in and it was damaged when I picked it up. I have sent this to the Better Business Bureau and will complain everywhere I go I will never recommend this dealership on any repairs oil changes and or purchases this is unacceptable and poor business strategy.

I have had great experiences with Signature Toyota service department. They really care about their customers and their service is outstanding.

I made a 1:15 appt... I arrived a few minutes early as I’ve never been here before. If you’re looking for good customer service, ie being greeted or simply acknowledged, don’t hold your breath. Terrible 1st impression. I won’t be back for a second one.

04/07/2021. Initially, the signature Toyota Benton harbor service manager pitched me a quote for 800$ for diagnosing and replacing 4 spark splugs and wire set Trying to quote me 94$*4 for 4 spark plug wires on my 1999 camry. And the manager who brought me the quote for 360$ for 4 spark plug wires claims he is new to the job and tried to discount me 50$ off 800$, without knowing the actual price. After I questioned, they corrected it to 94$ for a set of spark plug wire set. Realizing the wires come in a set they tore the old quote copy and brought a brand new paper.If I send my friend with less knowledge or If I dropped my car off, How can I trust these people ? I didn't understand why mechanics/technicians are not authorized to explain quotes for customers. I put my 1999 Camry on road as a symbol of reliability, not to get ripped off by the parts and service team particularly at this showroom. Please don’t rip Toyota customers. We come to Toyota to get Toyota parts at Toyota put up prices on the Toyota website, not to know the name of your dealers you work with. They haven’t adjusted the price of spark plugs. They charged me 86$ for 4 spark plugs for 9$ Spark plug each , saying availability issue, Which they already have in stock. And these Denso sparkplugs are readily available for 7$ each at AutoZone /advanced auto parts. Shouldn’t it be vice versa? Should I discuss the importance of dealershipand OEM existence at the counter with a service rep? Nope. I gave my credit card one last time. Charged me 460$ for changing 4 spark plugs and 4 spark plug wires including labor and diagnostics for a 1999 Camry. This review might give insight for a broader audience.