SwimLabs Swim School - Sandy

This is a great place for our kids no only swimming but how they make them feel every time is so enjoyable! My grandson get very enthusiastic every time he goes there.They are very professional and care so much about every kid❤️

Excellent coaching. From beginners to advanced the coaches training is tailored to meet the needs of each child. The facility is spotless and everyone is extremely helpful.

First, the good. Both instructors we’ve had at swimlabs have been very good with our 3 kids in private lessons and the kids have made improvements on their swimming. We did a session last year from January-April and everything seemed to run smoothly. We had a 1 month credit on file we didn’t use from the last sessions we paid for and decided to start lessons again this January-March 2020. The instructors and lessons my kids received were good. However it’s been nothing but a headache dealing with the billing, front desk staff and owner. We had an injury to one of our kids that prevented them from swimming in February. In retrospect, I should have canceled our lessons and walked away. They billed my credit card almost triple the dollar amount I was quoted over the phone for March for my other 2 children to continue lessons . After inquiring what the discrepancy was, I had a text conversation with Andrea, the owner, telling me I was given the wrong information by her staff and that we should go over the billing in person. I was not happy, but agreed to go over it in-person. I had asked to go over it during my kids’ lesson on Saturday morning to which I received a response of “yes, we can go over the billing at your kids’ lesson.” The next Saturday came and Andrea was no where to be found. We left a voicemail for her and texted her personal cell phone to see if she planned to show up. I received a text back saying that she never agreed to meet with me on Saturday. I told her I would send screenshots of our conversation to which she said she wasn’t sure who sent the message but that her staff had misspoke again. I said I was extremely frustrated at this point and needed to know an exact day and time we could meet to discuss the billing. She said she would get back to me shortly. 5 days later, I still had not heard from her. I sent another text saying that her not responding in 5 days was completely unacceptable and that they had still overbilled me but at this point it wasn’t worth the effort or frustration. I also expressed that it was clear we weren’t valued as clients nor did it seem our business was important to them and that after our sessions (that we were over billed for) were done, we wouldn’t be returning. The only response I received is that I would receive an update regarding covid-19 later today. No apology or taking responsibility for not following up. So while the lessons are decent, I can’t recommend them to anyone for lessons based on my interactions with the owner.

The instructors were great. The management and ability to communicate leaves much to be desired. I am most disappointed with myself for not moving to a different facility 6 months before I did. I saw the signs and only held on because they were located close to my daughters school. The longer I was there the less capable they proved to provide quality service. They passed my daughter into a higher level and then with no communication kept her in a lower level class for 5 weeks before moving her up to her actual level. They charged us the whole time, all because there were not kids to put her in a group class with. I am paying a ton for her to get the level education that she needs to grow.

SwimLabs in Sandy is awesome!!! So much more efficient and faster to help swimmers improve and learn. Far and away the best we have ever seen.