Anytime Fitness

This is the worst gym! The management is a joke! I cancelled my membership 5months ago! And they’re still charging me! I moved to a different state!! Every time I call they say they’ll call me back and never do! Say they can’t find my paper work! They are absolutely ridiculous!! I have to contact an attorney just to cancel my membership!!

Great gym BUT the people who work there are not on the same page and disorganized. It was a 5 month process to cancel for me personally because one guy said in November I couldn’t cancel until March because my contract got extended because of COVID then I followed up a few months later in February and was told I could’ve canceled about a month ago and my contract was over. They took my key fob when I canceled so I no longer had access to the facilities and yet I was then unknowingly charged an extra month because they failed to explain to me that they were going to charge me an extra month before completely canceling my membership. Don’t you think they should’ve let me keep the fob to be able to use that month I PAID for? Also the employee filled out my form to cancel and worded things the way he pleased as to why I canceled and just said “here sign at the bottom”. To add to that I explained my frustration with the woman who “claimed” to be the manager today and instead of showing compassion and or at least apologizing on behalf of her employees she took a looooooooong slow breathe in and out and said “anything else I can help you with”. I was calm, not angry, not yelling, no swearing just seeking some form of apology. She dismissed my concerns completely and failed to acknowledge her employees messed up. She needs to work on her customer service skills as do the rest of the staff. This is a great gym no doubt but the employees are not which in my opinion broke this gym for me and why I ultimately canceled. I spent 2 years with this gym because of my contract I regret any business I ever gave them. I recommend you look elsewhere if a great gym and great customer service is a must.

Great machines. Clean and super convenient. The best!

Equipment is always available , staff super friendly and is conveniently walking distance from my job!

Was told i couldnt cancel membership over the phone. When i filled out paperwork i was told i have to pay for the next month for some reason. And when it's all said and done they forgot to cancel my membership and was charged yearly and monthly fee. Every week o call their only answer is theyll tell their boss. Extremely unprofessional