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Auffenberg Ford North, Inc.

115 Regency Park, O'Fallon, IL 62269, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 8:00 PM
  • Tuesday 9:00 AM – 8:00 PM
  • Wednesday 9:00 AM – 8:00 PM
  • Thursday 9:00 AM – 8:00 PM
  • Friday 9:00 AM – 8:00 PM
  • Saturday 8:30 AM – 6:00 PM
  • Sunday Closed
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Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Auffenberg Ford North, Inc.
Reviews
Ronny Rust (03/18/2021)
Great Experience! From the moment we walked in it was good. We have bought 9 vehicles from Auffenberg over the years and this was by far the best. It was easy and quick (which typically doesn’t happen when buying a vehicle). Ryan was very helpful, listened and found us the exact truck we were looking for, which we absolutely love! Shawn in finance was great too! Got us a better rate than what we originally thought and knocked of $50 a month even after adding a maintenance and protection package. Overall couldn’t have asked for a better car buying experience!
Kit Tee (03/02/2021)
Print the listing out before you test drive! They raised the price $500 after I test drove a vehicle, and thanks to my printed proof of the lower price I was able to dodge their sketchy up-charge. This dealership does NOT negotiate price, so don’t even try. They will keep you in the office for hours, let you talk to the manager, and it will all be for nothing. Do not trust what the salesman says about the details of your warranty. I was told I had 8 oil changes “for the life of me owning the car” when there are actually 2 expiration points (miles and a date, whichever comes first)nThe service team is also unable to follow basic requests like leaving the keys in the locked vehicle after servicing. I was dropped off to pick up my car and thankfully I brought my second set of keys, anticipating they’d forget. I was unable to even get my keys that day because the keys are locked up after hours so “the mechanics don’t use the vehicles” Awesome!! I cannot believe mechanics used people’s vehicles so much that keys had to be locked up. Unbelievable.nnI wholeheartedly regret giving this company a dime. Spend your money literally anywhere else.
Carolyn Smith (04/12/2021)
If I could give a zero rating I would. I received great service when I purchase my vehicle, all services afterward has been horrible. I purchase the vehicle with the promise of all interior door handles would be replaced and a second key would be made free of cost. After several attempts the door handles was replaced; however;five months later I'm still waiting to get our second key made. Today I had an appointment schedule at 0900 and at 1645 I called to found out my vehicle has not been looked at. I was told they was behind on services and could take weeks before they can service my vehicle. The service manager (Tory) gave me the option to come get my vehicle without being service. Also, I was told they would call me at the end of the day( with no specific time for end of day). I asked to speak to the general manager, he told me the general manager was on vacation and their was no one above him for me to speak with. Although, he was very respectful ;however;the customer service remains the worse I encounter in Illinois. I purchase the vehicle for my son, it's his primary transportation to school and work. I thought I was purchasing a reliable vehicle from a reputable car dealer obviously I was wrong. Military be aware.
Jamie C (03/12/2021)
My husband and I just purchased a new Ford Bronco Sport from Mr. Darryl Brown at Auffenberg Ford, and we'd like to recommend Darryl to everyone in the St. Louis Metro area! He was extremely friendly and polite - didn't apply any pressure to us whatsoever in the transaction. He worked hard to find and retrieve for me the vehicle that I wanted. We couldn't be happier with our salesman! Also, the trade-in value was appropriate for the amount of care that I invested into my old vehicle - I'm very pleased on how they appreciated and reflected that in the offer.nnWe also dealt with the finance guy, Shaun. He found us an amazing deal - which we just couldn't pass up - and was able to discuss money/financing with us on laymen terms. In the end, it was a wonderful experience for us! We absolutely recommend this establishment to all! Thanks Again Auffenberg!
Lanette Nowak (01/24/2021)
Jordan did a great job working with us… It was a fun and positive experience and he put on no pressure at all… My son got his first car and he is over the moon! I just wish the paperwork didn’t take so long, Ha ha ha. Would recommend Jordan to anyone! All staff were amazing, One of the managers made me a new pot of coffee because I was freezing! ☺ufe0f (Maybe turn up the heat a little bit.) Finance guy Sean was great too! Good experience all around.
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