iStorage Self Storage

The staff online to the staff at the storage unit site have been great. Friendly, awesome, amazingly efficient. Answered every question I had promptly without having me hold to find the answer. Can't ask for a better place to store my personal things.

I’ve only had 24 hours experience with iStorage but, as far as storage facilities go, I’m impressed. I’ve had bad experiences in the past with other companies’ storage units (like most people have), so I was still a little green before I booked my unit.. Thankfully, iStorage in Granite City (Off of Route 3) takes first impressions seriously!nThe climate-controlled unit I reserved on Sunday evening was ready by the next morning (offices closed on Sundays with customer service 24/7). Within 15 minutes of arriving at the office, with proper identification, the lease paperwork was finalized. Terms were very reasonable and easy to understand. No jargon, no interrogation. The manager, even escorted to me to the unit.nThe five star rating Is for the simple, concise, and professional manner in which my reservation was handled; along with the facility’s superb condition, desirable location, and ease of access for renters.nNote Worthy:nThe store manager went out of her way to explain security options, gave me a brief overview of her facility, and a friendly reminder about common conflicts that can occur without knowledge of the lease terms; all while keeping conversation friendly and warm. They even offered very reasonably priced, heavy-duty locks. Everything you need is right there and I never had to ask questions. Just in case, the manager handed me a card with personal contact info, office hours & phone, email, and a great bit of assurance.nThe unit was clean and dry. Even the concrete looked brand new. Also, I love that every unit is monitored by security camera and gated access that only operates during certain hours. Every unit is easily assessable and you have the option for internal, external, Climate-controlled (or not), and commercial storage. Store an RV there if need be! This is the best you can find at affordable prices, great customer service, security, and a top-notch facility. Thanks to management for making my experience with iStorage pleasant. I’ll be sure to do business with you again.nSo far, so good. I’ll report back in a month! By the way, it’s only ONE CENT for the first month when you start your reservation online (Month of June). “Before” pictures coming this week. Book while you can!

UPATE:nMy new RV was broken into along with about 5 others. Management told me to file a claim with my insurance. Not a secure facility at all but new cameras and better lighting was put up AFTER the break in. I believe someone took their time breaking in several Rv's and stored the stolen items in a storage locker. Nothing useful showed up on video.nWORST STORAGE FACILITY EVER.nnI park my Motor-home here. The weed are really bad. Some as tall as 3 ft tall. I cleared my parking space and sprayed weed killer. The ground is very soft so I have ruts from pulling in and out. There is a pile of rock there. I tried to put more rock down but it didn't help. Just too soft. (Creek runs behind my spot.) Also there is a BIG mice problem. I have several sticky traps on the inside of my RV. Easily removing a couple of mice a week. I'm looking for another spot to park

Shows no concern for security issues. Unresponsive to valid complaints to paying tenants. If you park your RV here good possibility that vandalism or theft will occur. Be aware of these issues

They did not have a place for motorhome.