Starbucks

Clean and courteous

My daughter and I have our season's favorites. Dragon fruit cold drink in the Summer and Pumpkin cream cold brew coffee in the Fall! Always a great pick me up choice!

My order was incorrect. The time in which I picked up my mobile order, the location was pretty busy. The barista handed me the drink pretty quickly, looking a bit nervous as he handed me the drink. I asked for confirmation the order it was a Nitrobrew . He quickly confirmed and considering I was in a rush and the location had a concerning amount of individuals waiting inside for their drinks, I decided to head back to my car. The parking at this location is limited and one way so I figured I would call the store and advise my mobile order was incorrect and requested a refund. Ironically enough, the same barista answered the call and acknowledged he knew the order was incorrect and “apologized” for the inconvenience. He kept on trying to rush me off the phone saying he couldn’t give a refund, placed me on hold “to see if he could do anything” even though on the phone you could hear attending to other orders. After the silly hold where he forgot to actually mute and did virtually nothing or discussed on my order, he came back with the option of “if you come back to the store, you may be able to get a refund” (not even a guaranteed refund) you would think that was the last horrible suggestion this employee offered. But no, he then recommended going to a completely different starbucks to see if I could get the correct drink?nnThis location needs to retrain their employee to understand how to handle orders that are not processed correctly. Nervously spewing sentences and not actually providing a solution is not great customer service.

I can say that Starbucks train their employees for the best customer service. I mean really they are so come and relaxed that it immediately affect the customer. Too bad they don't come up with something better than their cold warmed yup sandwiches.

Go to spot! Mobile order is always ready and baristas are always friendly