Citizens National Bank - North Columbus Banking Centre

I’ve been with this Citizens National Bank since I was in high school, and I’ve never had any issues with them until today. Before I state my issue, I will first say that I love this bank because most of the tellers know you by name. Everyone is always friendly and more than helpful. My issue is with the customer care center. I called this morning, after not really getting a clear answer on an issue, I asked to speak with someone. The representative I spoke with refused to let me speak to someone. He first told me the bank was closed. Although, Lehmberg location is closed on Saturday, North Columbus Branch isn’t. When I told him this he proceeds to mislead me again, by telling me no one at the North Columbus Branch could assist me. He tells me, only the Lehmberg Branch could assist me because that branch was over my account. Then he tells me that only the bank manger could help me. Even if that was the case, the customer care representative was very misleading and purposefully denying to transfer me to an individual in the Branch location. I’ve always received impromptu and friendly service from Citizens, but today I was very dissatisfied with the service I received from your customer care center. I understand they are there to help route calls, which may not be as important. However, at no time should a customer be purposely mislead and denied the right speak to anyone in the branch. So I guess my issue is more with the customer care center than the actual bank and services.

Working with Bettie Malone is amazing!! If you are looking for a mortgage, you need to meet with her. Bettie will take care of you, walk you through the entire process, and you will be completely satisfied! Great bank, great people!

Bettie Malone is the best. If you are trying to buy a home go see Bettie.

Jake was very helpful with all my banking needs. Go talk with Jake!

Betty and jake are the best in the business. please go by and see them