Planet Fitness

My husband and I had been looking for a good place to start our fitness journey and so far, we really enjoy planet fitness. It is a laid back non judgement atmosphere with helpful staff.

They don't explain properly when their billing cycle is, and when I called about it I was told sorry that it wasn't explained but hey now your paid up for the month. Poor people communicate and hospitslity.

I signed up in March under the agreement that I am paying an initiation fee of $50 plus my monthly bill. A little before the pandemic started. I moved out of state after May; when this particular location opened back up. I made sure to call and have my account frozen. On July 17, I was charged and still have yet to receive a refund. I spoke to Billie and Micheal on the phone. Both have said that I will get my money back within a week. It has been 3 weeks. On top of that, when I called today, I was told I would get it back within 7-14 days. And on top of that as well, I was charged AGAIN on August 3, $40. I thought my account was frozen due to me being in a state where the gyms are NOT ALLOWED to open. I spoke to Billie last on August 4th; she failed to mention that I was ALSO CHARGED ON THE 3RD OF AUGUST. I should stay on top of my account because they keep draining my money out and not giving it back. I AM NOT EVEN IN THAT STATE NOR HAVE I BEEN TO A GYM SINCE MARCH. I want to close my account but afraid I will not get a refund for any of the money they took. I am a recent college graduate. So guess what? I HAVE LITTLE TO NO INCOME. I will surely remember this company and NEVER RECOMMEND TO ANYONE. I have been an avid gym enthusiast for years. Never will I ever look at a planet fitness again. We are in the middle of a pandemic and this is how they treat their clients, and at that, young clients who already are struggling in this pandemic.

Unfortunately due to the pandemic I recently chose to cancel my black card membership. When doing so I called the location and asked to speak to the manager. Leah kindly transferred me to the manager on duty which was Billie.nBillie was very kind and informative. She helped me complete the process with no problem. I appreciate that she asked for my birthday, to confirm she had the correct account. She was very professional and understanding. She wasn’t pushy, nor did she pressure me to reconsider my decision which I appreciated a ton. She did encourage me to return when the pandemic calms down which was very enlightening.nI do plan to return but, I just wanted to give a huge thanks to Billie.

It is super clean inside, plenty of machines to ensure you get a full body workout. The best part is the hydro massage! The staff is amazing and so nice. I love it!