Sesame Hill

I just now drove from north Austin ( only 16 mins) to have some orange chicken with fried rice, hot sour soup & egg roll less than $8 ... inexpensive & GREAT FLAVOR, ⚠ufe0f Warning, if You go once, You'll eat there again & again...oh yeah, & I have some food left over. ud83dudc4dud83dudc4dud83dudc4dud83dudc4dud83dudc4d

It pains me to write this review as we have been loyal customers for a while now. On February 20th, we called in an order to be picked up. I ordered sweet and sour chicken with fried rice, sesame beef, a kids sweet and sour chicken, and crab puffs. The man who took my order accidentally wrote down the order wrong. When we went to pick up the order, he mentioned it was sesame chicken instead of sweet and sour chicken. He was very apologetic and tried to correct the order. However, the owner refused to correct it since the order was already made. Although frustrating, we let it slide. We get almost home and they called me back to let me know the crab puffs are not in the bag and asked us to turn around to pick them up. After the day we had and the frustrating mix up with chicken, we saw no point in turning around. We asked for a refund and the woman on the phone proceeded to argue with me. She was appalled we didn’t want to turn around and how dare us ask for a refund. She abrasively told me she would give me a credit for the next time we ordered. Being pregnant, I took it personally and haven’t ordered from them since. Until attempting tonight. I made my order and let the lady on the phone know we had a credit for the crab puffs. She told me she didn’t know anything about that and I had to take that up with the owner. Then proceeded to try to get my payment information. I was in shock! I asked her to try to look into it and she put me on hold. After about 3 minutes, who I’m assuming is the owner got on the phone. I explained what happened to us the last time and said we wanted the crab puffs we paid for with the order we were about to place. She argued with me for a bit and finally told me she would make an exception this time. However (in her best mom voice) she would not allow it to happen again and it’s my responsibility to get the name of the person I spoke with. WHAT! I did my best to explain to her it’s not my fault that we paid for an item that we did not get. She kept arguing with me that it’s my fault and she knows I’m not telling the truth because they have a record. Again what? She wouldn’t let me get a word in and finally hung up on me. I’m in shock that they went as far as accusing me of lying and arguing with me. Before the unfortunate mixup in February, we ordered from this restaurant once a week, minimally $30 orders, and tipped well over 20%. Instead of the taking the $5 loss, she lost a customer entirely. I work in a restaurant myself and know how things go. I just can’t believe she wasn’t willing to correct a mistake her/her staff made.

This restaurant is certainly one of the finest place in the neighborhood. Anytime I go there I am highly glad. They hold their high level service and the topmost level of dishes they give. You are always happy with this place. Warmly recommended.

I literally received the wrong food. Again. I asked for SPRING rolls and got veggie rolls. There are no vegetables in the fried rice, It is strictly rice with soy sauce. No vegetables in the mushroom chicken. You are better off going to Panda Express down the road. Absolutely horrible and they will not admit when they do something wrong. And will not fix it.

I ordered the General Tso's chicken with Lo Mein as my side instead of rice. They told me it would be $3 extra, no problem! I got home and they had literally given me plain boiled noodles.nnMediocre food and service, at best.