Little Caesars Pizza

*Happened on 02/18/2021*nI live off Morton Ranch and this location is the closest to my home. I have had a few uncomfortable interactions here however because of the price and how close it was to my home I never cared enough to share my experience(s). However after yesterday I WILL NEVER GO TO THIS LOCATION AGAIN AND I WILL TELL MY FRIENDS AND ALL MY FACEBOOK GROUPS NEVER TO GO HERE!! I am very aware of all the hardships we are all facing due to the winter storms. People are still without power, and water so I was very grateful that Lil Caesar’s was open during these hard times. I called at 5:52 pm to order an Italian cheesy bread and an order of Crazy bread. I was told my order wouldn’t be ready until 7:15 pm. Now I feel the young lady on the phone said this to discourage me from order all together. Regardless I still ordered because I felt the delay was due to the weather issues which are not Lil Caesar’s fault. I arrived at 7:10pm and there was a very long line, I still didn’t mind only a few places are open. When I finally got to the front the lady at the counter took my payment and walked to the back. Of course I thought my food was ready she told me she apologized but no one put my food in the oven and it would be 15 more minutes. I was irritated but again stuff like this happens here all the time so I said okay and waited. My “15 minutes” turned into an hour and thirty minutes and the staff was angry with me every time I would ask if my food was ready. I saw 6 people get my order with pizza(s) and drinks and 3 of people had just walked in and ordered. I was completely ignored and the staff was rude to me and all the people that ordered online. It seemed like the drive through and walk-ins got better service but no one got professionalism. The staff was very rude and unapologetic, if anyone asked questions or complained they would all say “Do you want a refund!!” I can go on and on how disrespectful the staff was to all the customers please don’t waste your time or money.nnBest regards

They NEVER answer the phone at this location. I can call any other Little Caesars in Katy (farther away from my house) and they pick up right away, but I wait on hold for several minutes, several times with NO ANSWER!

Gave it a 3 star because they really need to add more cheese to their pizzas at least to cover somewhat the whole pizza. There are large spaces with only tomato sauce.

Waited 15 mins in drive-thru then when I got to the window no pizza was ready it's a Saturday it has to be one of your busiest days!! one guy can't handle the window and the walk in customers plus I was late to work on top of that due to the wait the owner needs to properly staff the store or you're not gonna make it too much competition around I wouldn't mind driving 10 more mins to get pizza just some words of advice!!!! Most likely won't be back!! I'll drive the extra ten minutes to fry & franz!!!

I have entered the store a few times only to find that the employees sometimes don't wear face masks when making and distributing the pizzas. I have reported this to management, but saw no change.nnTo make matters worse, they rarely had pizzas ready.nnCome on, guys. There are some great, affordable face masks that feel like you're not wearing anything at all. Please keep customers' health in mind!