CVS

0 stars if I could! This place is pathetic at filling prescriptions! They are slower then molasses ! Not to mention they got everything wrong .Close to my home but never going back again.

I’m not one to post reviews. I usually just dont come back, but this place truly deserves barely a star strictly on the pharmacy. I went to pick up a prescription at 8:45pm on a Friday night. It was a simple prescription that was called in by my doctor around 3/4pm.nI waited in the drive thru for 20min while two other vehicles were helped during that time. I patiently waited. When I pulled up, she said yes, my prescription was ready and held it up on her hand. I asked what the charge was and she told me it was over thirty dollars. I asked her if I could scan my discount card codes in (which I do all the time). They simply record the code and match the piece on the app.nShe stepped away for about 5min while my mom was asking in the seat next to me where she went. I shrugged and said I don’t know.nShe came back and said it would take another 15-20min and to come back. She said there were other customers behind me that needed help. What? Then why did I wait for 20min for the others to be helped. And the previous times I had a discount card, it literally took less than30seconds to enter it in. What has changed, I asked. They said they were just busy.nThis is officially my last purchase at any CVS. I will no longer be using any further services including the clinic or online clinics. I have found cheaper online solutions that are faster with better care. Good luck, CVS!

Variety of brands. People are very friendly here. That offer covid-19 vaccination these days.

I went to this cvs to get help after making an appointment with the minuteclinic. I was sent the wrong address for a CVS at 3050 w. grandparkway that does not exist. When arriving, the minute clinic employee told me that many people came there for help but it was the wrong address. He dis not help.me at all. this was today at 12:40. He did not look up the confirmation number nor give me any information but said he guessed it was lost now and walked away. I went and waited in the pharmacy line to get help and also called mason road CVS pharmacy. Not only was I given the same bogus address on the phone AND at this location (3050 is where kroger is), the employee at the pharmacy then gave me another wrong address of 3950! i was told NO ONE could check to see what the problem was with the appointments and your system. I was given another number and no one would call to help me find out where was the test NOR accommodate me. I went to another cvs and spent 2 hours on the phone. CVS is awful and should not be administering covid19 tests. I called corporate and the same thing happened. Why is it that you do not know where your own stores are located? Employees do not help customers who need to take the test or to figure out why they have been given a false location address.nnThis incompetence and blatant apathy has exacerbated my stress and worry as well as made me physically feel worse. I cannot believe that during a pandemic that CVS is not concerned with giving false information, possibly falsy billing insurances for tests that are not taken as well as contributing to community spread by not addressing an issue that has affected many more people than myself. This error was not reported by anyone at this CVS, Mason nor the miniclinic guy outside this location. People take off from work, arrange care if they can, get kids pulled out of school and do everything they can to ensure that they will address the pandemic and keep their families and children safe. This is unacceptable as well as dangerous.nnThe government should use a company that is more responsible to handle this as well as one that has empathy for patients. It should use companies that also know where their locations are and that do not direct people to open fields.

The minute clinic staff was great. They went above and beyond. Thank you.