Avis Car Sales

I purchased the car in January. Christian was a very helpful salesperson and did all he could to facilitate. After signing the paperwork, they handed me ONE key. I asked where the 2nd key was and was told they usually show up a couple of weeks after the sale from the corporate office. STILL NO 2ND KEY. I was told they normally don’t come with a second key. This from a company that prides itself on making you carry wire key ring with both keys on in your pocket when you rent from them.nnThen I get a call last week telling me there was an issue with the registration and I need to go get the car inspected and they’ll reimburse me. Not for my time or effort, but just the inspection. (And they still can’t get me a second key!) I assume they know what these keys cost. Tack that onto the cost of the car...nnThis is not the way to do business. Won’t be going back to Avis for future car purchases.

This was our first time purchasing a car so in general it was just a nerve-racking experience. We went through Avis as we were hoping to not get the traditional used car sales experience. While our sales rep was very helpful and we feel we got a good price on our car, it was very much the traditional used car lot experience. “Let me talk to my manager about what we can do,” was a phrase we heard several times over the time we were there.nnThe reason for the poor review was for a broken promise. The car had two issues. A cigarette hole burned into the back seat, and some smashed buttons on the steering wheel. Both were promised to be fix after purchase and we could schedule a time for that repair. After a few calls we got the hole fixed in the backseat, however the steering wheel has not. We have called, emailed, texted and each time we have been dodged.nnMy recommendation is if you’re buying a car from them, don’t sign till everything is fixed on the car first.

Awesome selection of newer model cars, relatively low mileage and well taken care of....Michael Diggs was the young man who took care of me during my visit, was absolutely fantastic when it came to customer service. Very patient, knowledgeable and accommodating. If your looking for a great car go see him and the Team at Avis... You will drive away Happy guaranteed!

So, I bought my car from Avis in July 2020. Of course, I looked over the car to see if there was anything that needed to be fixed before I bought it and the only thing I saw was that there was a big crack in the windshield. Easy fix right? I was told it was going to be fixed BEFORE I took the car off the lot. However, when I got there to purchase and everything they told me the people that was suppose to fix the windshield was just going to come to my house to fix it the next day (I got that in writing, just in case). They did not come to fix it the next day and I had to actually stalk Avis for the next about 3-4 weeks before I got any answers.. but it did get fixed.. I also bought my car through a credit union.. So Avis should’ve sent my title over to them, right? However Avis was taking forever to send the title over to them to the point that I had the credit union coming at me about the title. So AGAIN, I had to stalk Avis for over a span of weeks before I got to talk to someone about it. I was hung up on multiple times.. Got the run around.. One of the employees at Avis even gave me attitude about THEIR MISTAKE! But after about 3 months someone got the title.. IT WAS ME! Avis put my name on the title and sent the title to me.. Now I have to take my own money to get the title transferred to that credit union and sent it to them myself. I simply don’t want to work with Avis anymore so I’ll do it myself. Of course, a car dealership is going to lose interest in you after you purchase a car from them. But Avis is ridiculous! Here I am almost 6 months after I bought my car still having to deal with them to try and fix their careless mistakes they keep making. And they DO NOT care! I will NEVER deal with them again! If you can, go buy your car somewhere else and save yourself the headache of having to deal with them!nnUpdate: someone from Avis commented under this post saying they took forever for everything because of COVID. If that were true (which I don’t believe.. y’all are just careless after the car sale), how did you guys make the big mistake of sending my title to me with my name on it instead of the people that you guys knew was suppose to get it?Y’all are just careless about what y’all do after y’all make a car sale to someone. I can see that from how long it took me to even get into contact with someone about the various things you guys forgot to or inattentively did. Again, I got hung up on various times... told I was going to get a call back from one of the salesman but never got a response.. and gave the runaround and this was all after I got my car.

Still waiting for my plates. After calling and calling, they said the regional mgr, finance mgr would call back, nothing. They finally told me to go to the DVM and pay for another temp plates. They will reimburse me. Also, they said that the one person that handles the paper work at the title company is out sick. Same with the Finance mgr. I am so hot, it is a pain to deal with this. Constant run around. I also was never shown the CarFax, but found accident paperwork and insurance card in the car, makes me question the condition of the van.