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Christian Brown (08/22/2020)
Their slogan state they can make ur life better and except any credit.... or something similar to that however they will not refinance my bike loan because my bankruptcy was less then 2 years ago. That does not make my life better because at the moment my loan does not show up on my credit report so it does not effect me in anyway and I'd like it to show up so it can effect me positive when I make 3x my monthly payment. So now I see why they have a low rating 🤔
paul greager (07/08/2020)
Applied for a loan for a side by side. Had a call within a couple hours for the application. Which was great. That was in January of 2019. I still have never heard back on that particular loan. Received a ton of emails asking me to use them for my loan needs. Would love to get an answer on the one I applied for first. Going into a their branches used to be great out in Tooele. I’m also now on my 3rd attempt to get someone on the phone to reset my online password. First person I spoke to asked me to use the online site as they were experiencing high call volumes. 2nd time I was hung up on. Sucks, Heritage West was awesome. Need to find another bank.
omingomak (09/25/2020)
We used to have two branches in Tooele. One's gone and the other remodeled. No drive thru. The branch inside is now understaffed. The ATMs are disgusting. The screens are so dirty you can hardly see anything. Want covid? Use their ATM. I do however really love their customer service. Friendly. Easy to work with. Only one star because the lack of access to drive thru and their automatic tetanus machines.
Angelie Genetti (10/13/2020)
I’m so sick and tired of trying to call and never getting anyone to answer OR call back! My debit card keeps getting declined while there is well over 6k in it. I keep having to get a new card then a week later same issues. I’m so done. I’m going to pull out all my money and savings and go to a different bank.
Teresa Statz (04/04/2020)
We have banked with this credit Union for 10 years now and for the most part it's all good. I love the app they have for online banking and use it a lot. we mostly used the smaller Branch with its live tellers but that has closed now. Today I had to use the remote teller/ATM machines for the first time and it's very slow! Lots of cars in line so the wait was very long and I think it took at least eight minutes to deposit one check. I even had to sign my name on the screen through the driver's window with my left hand, which was nearly impossible since I'm right handed, even though I wasn't getting any cash back. There's got to be a way to make that go faster. I believe I can take a photo of my check and have it deposited through the bank app, but I often want cash back, so I have to use the teller machines.
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