Curtis Roadside & Towing

I live in Trifecta apartments. My roommate parked on the side with her emergency lights on because she wanted to be close to our door because we live all the way down and she was only going to be gone for like 3-5 minutes. After 5 minutes, this company decided to tow her car! She paid for a parking pass just for her to get towed after being there for not even longer than 5 min? Second time, we had our friends stay the night one night and they both had a guest parking pass on the dashboard, still got towed for some reason. Some people have jobs so you all should probably open before noon on Saturdays. I am convinced that this company is simply just trying to get money. $180-$200 is RIDICULOUS to pay for towing. We are students, we don’t have regular jobs like that.

My insurance used them to tow my car. I called to discuss the pick up Lewis said I needed to pay the impound before they picked it up. I did and they never picked up the car and said they did. DO NOT USE THEM! He’s rude and said he didn’t care!!

My car was towed from my lot where I lived. My parking pass had fallen off the mirror and was laying in the passenger seat. When I went to pick up my car, I informed them that I lived at the address I was towed from, same address on my license, and it was of no concern. It is especially disappointing and frustrating as I work nights and constantly come home to find random cars parked in spots and then I have to park on the street due to their lack of patrolling the area regularly. The point of living in a place where the towing service is offered is so that I have the comfort of knowing that when I come home from work I will know I have a safe and close place to park and that I won’t have to worry about getting my own car towed from my own lot. This experience has taught me that. Either of those is a guarantee with Curtis towing patrolling my lot.nnThe lady at the counter was pleasant which is the only reason I’m giving 2 stars.nnIn response to the owner,I’m not blaming you for not seeing my parking pass. I understand that things happen and accidents happen. I am upset as someone who works in customer service at the lack of understanding of a situation where the only thing that put me in the wrong is because my pass was had fallen into the passenger seat. I’m not asking for anything free, just expressing my disappointment in the lack of understanding and empathy in a situation that I paid for where I was not in the wrong.nI hope you and your family and employees have a wonderful holiday and enjoy many gifts and benefits from the payment I provided you today for towing my own car from my own home and hang zero cares.

My tow driver was super nice and went out of his way to take good care of our jeep. When it came time to pay, the office people were super efficient and very kind . I am so glad to find professionals like this at our time of need. This was our first time using them and will not be our last! Thank you to the whole crew for taking care of us!

Gave me a call when the driver was in route. Quick hookup and drop. Dropped the car inside the dealership. If I need a local wrecker, I'll use them. Flat rate no milage added in