Red McCombs Ford

My wife and I went into run some numbers on a new Explorer ST. James our salesman was great. I can't say the same for the manager working the deal though.nnWe did our research and have near perfect credit scores, we know what the deal should have come to. The manager was feeding us numbers that were significantly higher than Ford's own website. James did everything he could to save the deal but there was absolutely no way we were going to put down about $8000 to get the payments we expected.nnThe next morning, I called Jordan Ford and worked out a deal over the phone on a new fully loaded Platinum Explorer that cost more than the ST we were working on at McCombs. This Platinum has everything we wanted and then some and it came in under what we were expecting. I also didn't have to put anything down to get the numbers I expected.nnYou guys might convince other customers to make what amounts to a mortgage payment on new Explorers, but that isn't happening to us. Their deal on the Platinum was better than the one you guys wanted to do for a basic Limited. I'm really disappointed in this place. Sorry James but your manager cost you your commission.

Stock number 110827B I did an inquiry about this truck. I was called within a few minutes telling me that they can send me pictures of it I was like that’s awesome. The sales person asked when I could come by and see take it for a test drive. I explained to him that I lived 3-4 hours away and I can not make it in today. But, I am very interested, so interested that I was willing to give credit card information to hold the truck so I can come down the next day. The sales person explained that holds can not be placed on a vehicle. I said understand he then asked again I explained the situation again. He then proceeded to tell me that if I filled out an application for financing that the truck will be placed on hold for 72 hours. Great I said I’ll do that he said I will send you the app and pictures to your phone. Just to make sure when he sent me the photos I asked if I filled out the application for financing that it will place a 72 hour hold on the truck. He verified and I filled out the application after Completion I text him and let him know that I was done filling out the app. He then called me and asked what I was putting down on the vehicle I said $4000. He then called me back and said your loan didn’t go through because you’re in bankruptcy. I said that’s fine I know it was going to go through so I just needed a hold on the vehicle because I was going to pay cash anyway. When I said that let me see what I can do it is the end of the month and so we have to get cars out. I was really interested in it only because it was green it’s my favorite color so I was really really really interested.He said oh OK let me talk to my manager and see what we can do. He called me back he said my manager said if you put $4000 on the car then we can place a hold on the vehicle. I said that makes no sense it’ll take you a week to give me back my $4000 if for whatever reason I decide that I don’t like the truck. I seriously doubt it but I rather not put such a large sum on hold. I said I will give you 4000 to hold it but if for whatever reason I don’t want it I am given a check so that I can put the money back into my account same day. He then lowered the amount I said no issues still applies the most I will do is 500. He then said well what are we talking cash plus licensing and fees and said yes. But, I want to haggle on the price. I know I wanted the car so I was going to see how much wiggle room I had. I offered 12k plus Licensing and fees. He just said no. Didn’t say hey let me talk to you manager and you guys can try to work out a price just no. Not knowing how high I was willing to go he honed lost a sale. Now the truck 3/31 was for 13999 today I went to call about it the price is now 15991. So instead of working out a price they said no and raised the price.

I recently had a wonderful car buying experience with Seth King! He is amazing! Excellent customer service throughout the whole process. It took me a few weeks to decide on my exact car & Seth kept the lines of communication open. I felt very comfortable dealing with him. I would recommend Seth to anyone looking to purchase a vehicle. ASK FOR SETH!!!nnJessica in the finance department is a breath of fresh air. So customer oriented and very friendly. I can't say enough good things about her! Once you are ready to sign all the paperwork, if you can ask for Jessica...do yourself a favor and ask for JESSICA! :)

Man I've never had Customer Service like this!!! When it comes to Customer Service you Should make the customer feel like your listening, you want the best for them and for them to leave with a Big A** Smile and Robert Chavez and staff did that!!! Hands down the best experience at a dealer ever. I came looking for a great and Robert Chavez made sure that happened. He will be the reason I would go back to Red McCombs. He made me feel like a person not just money walking in the door.

I was there near closing time on Wednesday, March 3,2021. I needed some help with a blue 250 F-250 that had been burglarized. The handle was destroyed and the vehicle wouldn’t look. I had the most fortunate pleasure of meeting Isaac on the service deck outside. We had a great conversation and Isaac was able to help me out until I can bring my vehicle for full service next week.nI own a business in Fort Worth! I hate poor customer service. But I also hate when customers have GREAT EXPERIENCES and then don’t report them to the business the employee in employed by. I take great pleasure in letting Red McCombs know that although I live outside the San Antonio area that inside the area, Red McCombs is my go-to place!nThanks, Isaac! Great conversation and great customer service! Thank you so very much!