Volvo Cars of Temple

Someone greeted us upon arrival to let us know that I needed to move my truck out of the way. A few minutes later, another staff member, very politely let us know that sales staff would be out very soon... More than an hour later, and after making eye contact with several of the sales staff on the car lot, no one asked us if we needed assistance or if we had been helped.nnI will be purchasing a new Volvo. Unfortunately, not from here.

Able to schedule appt easily. Everyone very professional. Large waiting area. Everyone wearing a mask. Area clean. Timeliness w work being completed. Randy was very attentive and knowledgeable.

Volvo of Temple makes you feel like a valued customer!nAfter an unpleasant experience at Volvo Austin, I had all but given up the search for a Volvo. I saw through the Temple website that they had several NEW XC90's listed for a very similar price to what Austin had in their pre owned inventory. I went through their site and set an appointment. Once there I worked with Drew Cizek, as my sales consultant. Drew was very easy to work with and talk to about what I was looking for and the budget I had set. He and the Temple team worked hard to get my business and totally earned it! Not only did Drew find an XC90 in stock that met my needs, but he and the team worked to get me a great financing rate, as well. I would absolutely recommend this dealership and Drew to anyone if you're looking for a volvo in the Central Texas area.

This was the worst experience ever on the service side of Garlyn Shelton Volvo. We are new to the area, and a check engine light went on in our Volvo. we called to see if there was a drop box for after hours to leave the car. The girl at the other end of the line said, no, there wasn't. So we made arrangements to accommodate our work schedule to drop it off when they were open, low and behold, there WAS a drop box. After they serviced it, we asked if we can pay over the phone and retrieve the car after hours. Girl said nope, can't take payments over the phone. Well, you guessed it, they did. Trying to get ahold of a live person to speak to is like pulling teeth. First 3 calls to the 800 that was listed on their webpage that I searched for on my phone was some sort of telemarketing scheme. I finally talked to a gal, she connected me to the service dept. and then to a voice mail. Turns out when I asked for a manager because I was so dang frustrated, I was connected to his VM, he left for the day. Back to square one and call them again. Get another girl, tell he I NEED to speak to a person, she cut me off and, you guessed it, voice mail again. What a complete s**t show! After 6 phone calls, I finally got someone to call back, but they didn't call the number I requested, they called my husband, who was at work. Someone needs some customer service training badly. We won't be returning to this dealership. Any suggestions to where we can take our Volvo for needed service. To add insult to injury, they forgot to put the updated oil change sticker on..Oy Vey!

Only place I take my car to for service for over 20 years.nThe staff is very professional and helpful.