Appalachian Community Federal Credit Union

Worst bank ever, rudest customer service in the world and very snobby. Will rack up random fees they will not help with in any situation. When i call the person on the other end has a bad attitude right from the start like the are upset at me for even calling.they are unempathetic and very unprofessional over the phone. They do not care about you as a member and all they care about is the money.i was told by the manager my fees are not her problem and that she did not care about me wanting to close my account. Do not bank with them if you are looking for new banks. Look into chime or another local bank. Loan rates are high and the bank usually asks you to put up all your possessions as colateral.

Always friendly and professional customer service. My mortgage and my auto loan we’re both very convenient. Saving and checking are both with ACFCU staff has been excellent!!

do not trust them with your money it will dissappear into fees

please close down and transfer members to a real bank

I used to defend this company because I believed in its mission and I felt that the executive management cared for the staff and members. While I know that there are good people who still work at this company, I cannot recommend it. I no longer believe that the executive branch cares for this staff or the members and that they no longer serve the same mission.