SunTrust

Do you want a bank that spells your name correctly, sends your mail to the address you specify and doesn't place ridiculous and unnecessary holds on your paycheck deposit? Then go somewhere else.

I normally do not post negative feedback but for suntrust i will make an exception. This new company does not share any of my values, i have done business there through several name changes. No longer will i do business with a company that doesn't share my family views

The management at this bank does not provide enough help to take care of customers in a timely manner during the lunch rush. That is the only time I have to do my banking. Typically, it takes a minimum of 20 minutes to get my business done here. The 2 tellers work hard to complete each person's business quickly and correctly, but when the lines are out the door and the drive through windows have a line-up of cars waiting, someone else needs to pitch in to help take care of the customers. No other bank that we deal with has this problem. A good manager would see that this is a constant problem and take steps to correct it. After several years of doing business here, I have not seen any attempt to correct this at all.

I always have a great time when i come this bank. Service is fast (i dont know when other people are going that say it's always slow?), the staff are always friendly and helping, if there's ever a problem with my account or i have a question pertaining to it i can shoot an email to them and expect a response in a couple hours. They also helped me build my credit up from nothing with their secured card. Great bank with great people.

I've been with SunTrust for many years and for as long as I've been a customer, the location in Lawrenceburg TN has been extremely slow. Every time I come in, there's a bread line a mile long! They need to seriously hire more, faster workers This is ridiculous. I'm actually considering switching banks because I am tired of waiting so long for simple transactions.