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Kroger

244 S Hall Rd, Alcoa, TN 37701, USA

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Detailed Information

Place Types Supermarket
Address 244 S Hall Rd, Alcoa, TN 37701, USA
Coordinate 35.7635544,-83.9716039
Website https://www.kroger.com/stores/details/026/00862?cid=loc_0260086
Rating 4.2
Compound Code Q27H+C9 Alcoa, Tennessee, Unite

Openning hours

Monday 6:00 AM – 11:00 PM
Tuesday 6:00 AM – 11:00 PM
Wednesday 6:00 AM – 11:00 PM
Thursday 6:00 AM – 11:00 PM
Friday 6:00 AM – 11:00 PM
Saturday 6:00 AM – 11:00 PM
Sunday 6:00 AM – 11:00 PM

Photos

Reviews

Melissa Franklin (01/29/2021)

Today’s experience was terrible. First the store waited until about 10 minutes prior to my pickup time to text to say there would be an additional hour wait time. Only saw this when I arrived at the store as I don’t check my texts while driving. Second, the attendant told me an item had been substituted and I did not approve any substitutions nor was I given the opportunity. I let this one go as it was only one item and not a big deal. Third, I asked for a receipt as I was not given one and the attendant had to go back inside to acquire one. Fourth, I am assuming the person bringing me the receipt might have been a supervisor. This person needs to spend more time making sure that receipts are given to customers and less time on her intimidation speech prep to attempt to make it the customer’s issue. Fifth, I arrived home and began unloading my vehicle and found can goods sitting on top of produce. Sixth, one of the cans is badly dented and has been thrown in the trash.

stephen fox (12/07/2020)

Click list is a joke here. We have used it 2 weeks in a row at different times of day and have waited over a hour once we arrived to receive our order. I could definitely shop for myself faster. After getting home they made multiple substitutions to my order and after walking around the store low and behold I found everything they substituted for stating they didn't have it. WOW WOW WOW walmart at least let's you know what you are getting and a choice on weather that works!!!!!

P Bassett (03/16/2021)

Shout out to a couple great guys at the Alcoa Kroger. Draven in the deli and Nathaniel in the meat department. Each encounter with them has been very positive. Both are curtious and friendly and helpful. More employees like these guys would help keep customers coning back! With losts of area competition, customer service wins with me and my friends and family everytime! These guys are a value to Kroger, I hope they are recognized for their exceptional service.

Brittany Roberts (09/14/2020)

Logan was my bagger today and he made my day by taking the time to get me a second cart. Mind you i had my 5 month old son with me crying of course lol that didnt stop him to help and make me feel comfortable cause people stare anyways! he also took the time to walk us out with my 2nd cart of groceries and load ALL my groceries in my car for me while i buckled my son in! HUGE Thank You Logan for your A1 customer service today to make my day a little easier on me today!

James Shuman (08/17/2020)

I had made a purchase the day before and had an awesome conversation with the cashier at checkout unfortunately I'd forgotten to use my Kroger card. The next day i returned to see if they could help get the savings back. Gale at guest services so kind and not only refunded the money from savings back to my card but even updated the proper fuel points to be added to my account as well. What an outstanding example of taking great care of your customers and going above and beyond.

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