Volunteer Storage - Maryville

Love using Google Maps. The exception is when Google maps brings you through neighborhoods. Driving in unfamiliar areas I rely on Google maps. Yesterday while trying to find RV storage in our RV Google maps brought us down narrow winding roads through neighborhoods. I can't seem to find a way to avoid this in settings.

I have had stuff in a storage unit for years here. It originally was Mountain View Storage run by a delightful man named Jack. He lived on premises, was always there to talk to when you dropped off your payment, and had the security set up very well. Sadly there came the time for Jack to retire and in came Volunteer Storage.nIt should have been a clue when I gave them a check for 2 months rent and the next month I received a letter saying I had not paid my rent. I had to call them to inform them I had included two months rent and they found the error. Can you say incompetence?nWell, I went out there a few weeks ago to check on my stuff. There was a lock I did not recognize on the unit. I called and left them a message that I was concerned and was it possible to set up an appointment to have the lock cut off the unit? Absolutely no response. And to add to the first reviewer-the office hours on the gate state 9-5 Monday, Tuesday, Thursday, and Friday. When I called the recording states 10-4. Hello? I work M-F 9-6. No Saturday hours at all and obviously you can't get a response from a phone call. Very poor customer service.nWhich brings me to today. I went out with a hacksaw to cut the lock off. And when I opened the door my fear was confirmed. Someone had stolen all of my stuff. Granted a lot of it was stuff I don't need but I had some collectibles and a nice set of dishes I was hoping to use. So who knows how long ago that happened. The lock that was not mine was rusted. How many hundreds of dollars had I wasted paying them to keep my stuff safe and it wasn't even in there? Sure, maybe I shouldn't have faith that this type of thing wouldn't happen. But I'm sure it would never have happened when Jack was there. I am part furious and half upset right now. It's not worth pursuing any compensation but I definitely recommend buying your own shed to put your stuff in. Even unlocked it is probably safer.

Had my stuff in there for over 2 years and they wear great worked with me on days I was late if ever need a storage unit again this is the one I would use.

Nice facility with a good manager

Easy to use great prices