Buckle

If I could give it no stars I would. I went and bought a shirt for my sister and she needed it in a larger size and when I went to exchange it they were very stuck up and said “wow that’s a lot” while being very annoyed. I will never in my life shop here again.

Nobody greeted me at the door but while i was there everyone else was greeted politely so was it something about me? Clothes were amazing and really cute.

Buckle Corporate what’s going on? Very Poor choice in staffing with Dona. I have been shopping with the buckle for over 10 years and I am very disappointed in the service at this store. I just moved here to Ponca and I was used to the Enid location with Lincoln and he is the TOP manager and would never treat his customers the way Dona did. I will no longer be shopping here after the treatment I received. I made a layaway 11/16, two payments ($75) one being in December, and they put my stuff back in January without any phone calls at all. When I went to pick it up they couldn’t find it and were shocked it was put back. The sweet girl working told me she would talk to Dona when she came in. I picked three new things out including one of the items that was previously put back. She assured me she would hold them so I could use my credit. The young girl called me Monday night or Tuesday and let me know she talked to Dona and they would give me my layaway down payment back so I was very happy with that. However, my husband stopped by this evening to pick up my credit and the 3 small items and he said the lady said she couldn’t not give him the credit and that she put the items back on the floor again for inventory ( this is Wednesday).. I called the store and she was completely unapologetic, uncaring and never let me get a word in without interrupting me. Not impressed at all with your manager!!!!!

I always get the same lady and she is always very helpful! Definitely love my experience!

The staff here are extremely helpful! My wife and I got a few outfits for a trip we were planning and it worked out great! We will be back again soon!