Map
Detailed Information
- Place Types Car dealer
- Address 5501 W Hwy 74, Monroe, NC 28110, USA
- Coordinate 35.0589431,-80.6320412
- Website https://capitalofindiantrail.com/?utm_source=google%20my%20busi
- Rating 4.5
- Compound Code 3959+H5 Monroe, NC, USA
Openning hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday Closed
Photos
Reviews
Randy Barber is hands down the best!! He is never pushy and always tries to get you the best deal. I never thought I would be able to afford a brand new vehicle but He got me so many rebates/discounts on my new van I couldn’t believe how affordable it was! And I got exactly what I wanted for my trade in! The numbers worked out perfectly and there was no stress. This is my second time buying from there and I will definitely continue to. My whole family gets vehicles from Randy! He’s the best!
Mike in the service department was phenomenal. I called on short notice on a Saturday afternoon for an oil change. Not only was their staff immensely pleasant, they were exceedingly helpful as well. Mike informed me that he could schedule me for an oil change and have me out of there in an hour. And Mike most definitely did just that. I have had all my cars serviced at this dealership, including major engine and brake work, and I have found it to be exceptionally professional and knowledgeable about the work they do. I will most certainly be coming again, for I truly appreciate splendid service and amiable assistants!
My family has made two purchases from Capital of Indian Trail. Both transactions were great. The sales people and finance officers were quick and helpful. I feel they were honest with us and made us a great deal. I recommend them and will purchase from them again in the future.nn03/22/21 In early March, we made an additional purchase. We returned because of the professionalism and treatment we receive. We will continue to return for future needs! I would recommend them to anyone.
My wife and I just purchased two new cars on the same day. Zach, our sales associate was top notch. Our finance manager Wayne worked very quickly to get us great financing. Not only were they professional, they all around great people. They guided us through from the very beginning when we went for test drives through helping me unload my truck into the new car. We were totally satisfied with our experience and would gladly recommend them to anyone contemplating a new car purchase.
UPDATE TO POST.....I want to commend the point of service contact, JESSICA, as she made a point to call me and apologize to me personally for my unhappiness with the service I received. She truly took to heart my comments and definitely wanted to make things right. Kudos, Jessica, for being professional and concerned about how upset I was and taking the initiative to address the issues stated in my previous post.nnMade appointment for our Ram 3500 for a Saturday morning at 9:30 a.m. to have oil change, brakes checked and general diagnostics. Service point of contact was Jessica. She wasn't overly friendly and took the key and gave me her card and said she would call me to let me know what was going on. Three hours later I called to see what was happening and she couldn't tell me anything. She placed me on hold and then asked if I could leave my truck until Monday and she would call me Monday morning. Never heard from her. Left a message and she still never called to let me know the status. I had to call her again and she still couldn't speak intelligently as to what the status was and again said she would call me back. Nothing. I texted her and when she called me she went over the work and I was told it would be $6,700! I asked for a breakdown and got an email with handwritten notes with dollar amounts. Nothing professional whatsoever. Told her that was not in the budget. Now it is Tuesday morning and I called to let her know I would pick up the truck around 1:00 p.m. She said that was fine I asked how much I owed and she said only for the diagnostic work and oil change. I show up at 1:20 p.m. and they hadn't even done the oil change! 3 days they had my truck and nothing was done. I then had to wait 50 minutes while they changed my oil!. HORRIBLE place for service and Jessica needs a hard lesson in communication and customer service. Never will I ever consider this place for buying or service.
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