Map
Detailed Information
- Place Types Atm
- Address 4240 Old Monroe Rd, Indian Trail, NC 28079, USA
- Coordinate 35.0681509,-80.6794286
- Website https://locations.53.com/nc/indian-trail/4240-old-monroe-road.h
- Rating 2.7
- Compound Code 389C+76 Indian Trail, NC, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Photos
Reviews
Set up an account online. Needed to add spouse. Called, no answer with direction to go to website for assistance. Followed through and went to website to set up phone appointment using their appointment system. Had confirmation email with date/time for call back. CSR never called back that day... or the next day... or the next. Happy to classify my money as hot money.
I’ve been banking with 5/3 for about 2 years. When I lived in Concord, NC I never experienced any of the problems that I experience with this branch in particular.nFirst of all, I deposit cash quite frequently, and not always during business hours, so I need a functioning ATM. This ATM is “temporarily out of service” AT LEAST 50% of the time. That’s simply unacceptable. Especially with no other branches close by. Please work on this, because the next time I see that screen I’m leaving your bank.nSecondly, the staff here is not very pleasant. I give my money to you and you make a living based on people like me trusting you with our money, be nice, smile, and engage in small pleasant conversation. It’s really not that hard. I understand people can be difficult, but that’s how you make your living.nYou’re very close to losing a customer, and one of the easiest customers you could possibly deal with. Get it together please, these problems can very easily be solved with attention to detail, and a little pleasantness.nThank you for the things you do do right
I had to notarize several documents quickly, and the banker Ceci Conoln was extremely patient and helpful. Much appreciated!
banking experience is horrible. Try to stay away from this bank as far as possible.
Evette in the Indian Trail was extremely helpful in verifying funds and maintaining privacy. She made a concern very simple and was able to answer all my questions! Thank you for the amazing client service.
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