Map
Detailed Information
- Place Types Atm
- Address 30 NC-107, Sylva, NC 28779, USA
- Coordinate 35.3527216,-83.2011621
- Website http://www.mountaincu.org/
- Rating 3
- Compound Code 9Q3X+3G Sylva, NC, USA
Openning hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:30 PM
- Saturday Closed
- Sunday Closed
Reviews
One star for the bank that unsurprisingly has only a 3 star rating on Google. When calling the bank, I was prompted with an automated service that gave options for different reasons of calling. Not one of those options included hours or location. If you’re going to have an automated service, at least allow itnto give information. Instead I was left with more questions than answers. When we tried different options, we were always sent to the operator. This went to voicemail during regular business hours. Your phone system should transfer person to person until the caller reaches someone available. Instead it stopped at the operator. More transfers to the operator after this, and our call was dropped over and over with a message “your request cannot be completed.” Your automated service clearly needs maintenance. Is it worth having an automated service versus giving someone a job as the receptionist? I can promise that someone would be grateful for that job. Again, we were left with more questions than answers and our issue is still not resolved.
This little bank is the best. Anytime I need something or have a question all I have to do is call. The staff is always pleasant and helpful. Cody Rodgers is my go to guy. He is the best.
I love my bank and their staff. Not only have they helped me purchase my 1st very own car but they have also helped me get my credit score up to par. I am thankful to bank here at the sylva location...
Do not go to this Sylva credit union. They are just there to work and go home. The lobby is mostly closed and I have to go to the Waynesville branch almost all the time. If you have an issue, it can only be resolved at the Waynesville branch. They need a willing manager and everything will improve.
I love this bank! Crystal Wallace is so helpful and goes above and beyond. I opened a business account with Cody Rogers who is also very helpful and always goes above and beyond to help. When my checks never came Crystal got on the phone with the company found out why and followed the progress until she had them in hand for me to come and pick them up straight from her!! I was so worried but she kept me informed and updated every few days! I couldn’t have asked for better service!!!
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