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Piedmont Advantage Credit Union

3530 Advantage Way, Winston-Salem, NC 27103, USA

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Detailed Information

Place Types Atm
Address 3530 Advantage Way, Winston-Salem, NC 27103, USA
Coordinate 36.058483,-80.3133089
Website http://www.pacu.com/
Rating 3.5
Compound Code 3M5P+9M Winston-Salem, NC, USA

Openning hours

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Daniel Ceballos (11/20/2020)

Never had a problem until recently contacting them for a payoff. I am one of their authorized dealers, and received two conflicting stories in a matter of 20 minutes about obtaining pay off info. Today at 1:00pm I was able to obtain a pay off with just the members acct. number or social security number, then at 2:00pm I was told that due to a policy change that information can only be obtained by the member. I asked when was this policy placed into affect, and Mike (call center supervisor) cant seem to remember. All I know is that if there is a policy in place where THE AUTHORIZED DEALER YOU PARTNER WITH CANT GET A PAYOFF WITH OUT THE CUSTOMER it needs to be done company wide because this can cause confusion and frustration. Not to mention the only one loosing here is the customer. We foster these kind of relationships to give the customer a smooth experience.nnMike did nothing wrong BTW, just his job.

JD Nocente (12/30/2020)

I've been a member for 17yrs and have never been treated as badly as I was by customer service. They also wanted me to contact a personal # and give out my information. Beware when dealing with these people.

William Pope (11/27/2020)

I’m a 30 year member and I’m very disappointed with them now. To many problems to name them all but I went in to the main office in Winston the other day and got a nice lady to help me load the app on my phone and it is so good and easy to use I guess I will stick with them.

Marquita White (06/12/2020)

Piedmont Advantage Credit Union has been an outstanding financial institution for me! Their staff is always on top of account information regarding your needs and all that is available to you as a member. When visiting their branches in person or online, the wait time is never long!!!! Always courteous and eager to make sure you as a member is satisfied! I have not ever encountered this much consistency with any other Bank or financial institution as PACU (Piedmont Advantage Credit Union)!!! Thanks to all the staff for such great services you have provided to me, my family & friends over the many years we have been members!!!!

Aundra Cobbs DREDAY (10/02/2020)

PACU is a great institution. They are always willing to go that extra mile. I had issues 2 days straight and Laurie (hope I spelled her name right) was on point. She also is very knowledgeable and knows the proper channels to swiftly get your issues taken care of.

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