Simply Self Storage

Dakotah was extremely friendly, courteous, informative and proficient in his knowledge of explaining the services offer by Simply Self Storage.

DON'T RENT from Simply Self Store!!!!!nI researched the Collierville area storage climate-controlled locations and made a reservation for Jan, 23, 2021 at the 314 S. Mt. Pleasant Road location. I visited and spoke with Dia Kalley with my questions and detail options including availability, unit temps (told 60-78 degrees), NO contract, first month free, no internal building surveillance, payment date, 10-day prior cancel notice with a prorated exit for less than full month use. No mention of a grace period. Upon first loading day, discovered no dolly's, unkept vent duct wall and was told I had to supply my own storage unit light bulb. Should have changed my mind at that point but gave them the benefit of the doubt as the unit floor looked fine.nDuring snowstorm week, I visited the unit to retrieve a couple items and discovered it was very cold. Thermostat flat lined less than 50 degrees and setting was about 52 with cold air blowing through vents. Called to share concerns. After several phone calls the following week with Dakotah Logan, Store Manager, I was told the unit is working fine and someone probably left a door open. I raised a problem with subpar service for expected payment. My payment date was March 1 and I was still in conversations with managers. On March 4, I went to make an online payment and discovered a late fee. March 6, I spoke w/Tess, another store manager and she said the grace period was the fifth and she would talk with the District Manager Mike regarding the late payment, new over locked fee and the HVAC problem. I was informed there was a missed grace payment period and had to pay the fees. March 7, visited unit location to begin emptying the unit, spoke to Dakotah to cancel my unit lease with a written 10-day notice, and to apply for prorated refund amount. He said he would try to apply the refund. Returned to clear out unit a little after office hours.nMarch 8, I called Dakotah in the morning and he agreed if I came over, we could do the unit inspection, exit paperwork and try to apply the prorated refund. The unit check out clean and discovered he did not know about the light bulb and he could not apply a prorated refund.nThe S. Mt. Pleasant Road location is run down, they cut corners, and the big company attitude from people like District Managers Mike is despicable. Their front-line people are not properly trained. Assuming I ever use a storage again, I will NEVER use Simply Self Storage, will eagerly and repeatedly spread negative word of mouth comments of their callous treatment of customers. Left my light bulb and perhaps this will illuminate their greedy ways, but I doubt it. They deserve a ZERO rating and I only gave a 1 star because Dia and Dakotah seem like good people and they give their job some effort. DON'T rent from Simply Self Storage!!!

We arrived at 5:00 last Friday and the lady working was great helping us choose the right size unit and with all the information we needed. She was friendly, we felt the place was clean, and I felt safe going in at night to drop stuff off.

Dakota was very professional to work with. Look forward to using Simply Self Storage!

Staff is pleasant, but incapable of keeping a card on file. I live out of town so I left a card on file for autopay. I’d get a call stating my payment was late. I would fight saying my card was on file for auto pay. They would tell me there is nothing they could do. I filled out their autopay paper work 3 or 4 and still they could not get it right. They are the definition of you pay for what you get. They are cheap, but they will screw you into paying more. Save the time and go somewhere else.