Shake Shack

Went with a family. A lot of small children.nWe ordered inside and ate on the patio which has long tables. It was nice outside and the food was great! If you want a satisfying burger look no further. A had a double cheeseburger which was a whole lot but every bite was good! The bun is even buttered and delicious. The cheese for the fries clunks upntoo quick but the burger is everything!nNice fast service and outside dining.

Despite the long wait for food and the prices. This place is solid. Really good burger made to order. Shakes are amazing as well. The cheese fries could be a little better. Season the fries or something. But great none the less.nProbably wouldn't go back simply for the price and far away location though.

It was my first time having shake shack and the food in person was more impressive than the pictures online, which was great news. I would have loved a larger size fry however I still enjoyed the burger and fry portions, their taste, and my Oreo shake was amazing. They almost killed me with the amount of peppers on my burger but I’d rather have too many and remove some, than not have enough and be unhappy

I arrived at approximately 11:50 am at the Ladue Crossing location and placed my order inside the lobby. I was told that I could wait inside while my order was being made and they would call out my name when it was ready. I ordered a 10 piece chicken nugget and an order of fries. There was no line inside nor was there a line outside at the pickup window. There was only one other patron inside the lobby when I arrived.nI patiently waited for 20 minutes and never heard my name called. This being my first time here, I didn't know what length of time was normal to wait. As I waited though, several other patrons who had ordered inside the lobby after me, had received their orders within a few minutes of ordering. Another patron who was there before I arrived, and who had asked about her order several times, finally spoke to someone different and followed up on her order again. After looking around, they discovered it had been sitting at the pickup window for 15 minutes and they'd never called her name. So after watching this, I walked up and inquired about my order as well. After much looking about and asking around, the employee said there were no orders with my name. I then told her what I ordered and she found an order of the same items that had been sitting in the pickup area for at least 10 minutes or longer with the incorrect name. The food was cold. While I was there, I also saw another customer who'd placed an order online trying to locate her order. The staff had no trace of it. All of this leads me to believe that either this location does not train their employees properly, is disorganized, and cannot handle a lightly busy lunch, even while staffed with at least 12 employees that I personally counted; or that Shake Shack as a whole is a poorly run company. Needless to say, I was disappointed in my first Shake Shack experience. There will not be a second Shake Shack experience for me.

Worst wait I’ve ever experienced in a fast casual restaurant. Good food but no communication and had to cancel my order after waiting 45 minutes.