U-Haul Moving & Storage of Lexington Park

I needed to move a couple large sofas and decided to use a 12x6 covered trailer from U-Haul instead of the 12x6 open trailer we own. The pick up and drop off went very smooth! They did a fine job of hooking up the trailer and testing all the lights. I highly recommend their services! If you have a tow vehicle the trailer options are great since you only pay by the day instead of by mileage.

I wish I could give this place 0 stars I schedule to have a hitch installed on my van. I dropped my vehicle off for first available appointment at 9:00 AM on July 16. They called me back at 1:00 PM that day and told me they did not have the parts available. They rescheduled me for July 24. I dropped my vehicle off at 11:00 AM (2018 Toyota Sienna) perfect working condition. They called me at 4:00 PM to pickup my vehicle. I started my car every light was on on the dash and my car would not go above 10mph. All the technician said was he didn’t go under the hood he just hooked up the wiring. I drove an hour to this location and my car was working fine when I dropped it off. They did not offer a tow or any type of refund or help. I had to pay $218 to have my car towed to a dealership to see what kind of damage they did to the wiring in my vehicle (I still don’t know what kind of out of pocket cost to fix the car). I called today to speak with a manager and was told one would not be in until 10:00 AM I called at 10:15AM only to be told he still was not available. I explained that I currently have no vehicle because of a wiring issue they caused and the girl Sam at the front desk didn’t care and just asked my number and stated the manager will call back when available. Please do not take your vehicle here. People are rude, don’t care about their customers, and charge you full price for services not completed the correct way.

Excellent experience. They answered my phone call promptly, helped me with a last minute change in my rental, were courteous. The facility was clean, organized, and well staffed. Thank you for your great customer service!

We had such a great experience here, Mr. KARL CURRY WAS AMAZING!!!! I would highly recommend this location if you need to rent a uhaul. Thank you!

Rented a UBox for a cross-country move. Had a great experience, aside from box being delivered to new address a day late - until they were supposed to pick up the empty box. They were scheduled to come back the next day, nobody showed up. Took two phone calls (and 20+ min on hold each time) for them to finally pick it up days later. A few days later, I get a phone call a driver is on the way to pick up the box - which was already picked up. I called back, confirmed the box had been picked up, guy apologizes and says he'll update my account.nnNow the real fun starts - I start getting letters, emails, and phone calls about a balance due for storage. I called this location 8+ times trying to resolve - got through once, was told it was taken care of (it wasn't); second time I got through, was told a manager would call back (he didn't). Tried several other times, only to be on hold for 25+ minutes, or be hung up on. I also start receiving more notices from a different location, in Maryland (where I have never been), for the same account. Also try calling them multiple times, can't ever get through. Emails to both locations and [email protected] go unanswered.nnFinally got through to a customer service agent yesterday, who was only able to call the Maryland location and ask them to check on the issue - manager was supposed to call back today, and never did. Finally had to call Ubox support, wait on hold for another 30 minutes, and spend an hour and half on the phone with yet another agent who finally confirmed my account had been closed and balance discharged.nnI had a good moving experience until this fiasco. Would not recommend Wake Forest NC or Lexington MD locations for any moving services whatsoever.