Twin Brooks Golf Course

This was certainly a favorite place for myself and family and we have referred so many friends to the course but after today and the treatment we received, highly unlikely we will be back...we were in a rush to make the tee time and just grabbed clubs and in error, I did not pack my own putter...didn’t realize it until we hit first green and frankly didn’t feel like going back to clubhouse to rent just one club. Especially after the “Marshall” made a pointed effort to intently watch us tee off and pointedly correct my son for being in the “wrong” place in the tee box...I was going to ask him to join us in the round for as closely as he seemed to need to watch and follow us...it was a beautiful day to play but final straw was having one of the pro shop staff tell my son that I was a liar about having two putters with us when we were leaving...there are 100s of courses within driving distance and although golf etiquette to have your own clubs is understood, horrible customer service and poor treatment of returning customers isn’t acceptable...really a shame that these two gentlemen felt like they could operate this way and it’s going to cause you to lose more than just our business...

Went to the course today for the first time with my husband, dad and father in law. Unfortunately due to the incompetent and rude customer service we received we won't be back. There are good employees there don't get me wrong. But the kinda heavyset guy with longish white hair.. he's gotta go. He's losing customers for your business. First he would not accept my dads proof of being a veteran..do I need to write more? You don't give a veteran the third degree to prove that they served your country.. that's not right. Next the guy wouldn't accept my husbands voter ID to sign up for a club membership (to prove he's a resident of st Pete...) it says clearly on the website that voter id is fine for this, and another employee agreed.nNext the guy comes out and although I had already paid for my first game I was not going to play a second game. Just wanted to relax while the guys finished a second game. He came out and then proceeded to tell us I had to pay a spectator fee and a fee to sit on my dads cart (which I was only sitting on while I waited for them to pay for their second round)...nnThis guy was just not good at customer service. We didn't want anything for free, just to be treated with respect. Sadly he did the opposite and lost 4 customers who would have spent a lot more money at this business.nnAnother employee did come out after we all asked to be refunded and got ready to leave (there are so many other golf courses there's no need to put up with disrespect). He apologized for the first guys behavior and said yeah he's just like that..nnWell we agree. We would come back and play if that guy isn't there, but we all agreed there are so many other golf courses to try.. I doubt that we will be back.nnMaybe some customer service training would be helpful. And always support and be grateful for your veterans and local residents.

We really enjoyed our time golfing here. We chose this course because its a par 3 and great for those who are not good at golfing or starters. We also liked that we could rent clubs since we are from out of state and didn't want to bring our own clubs.nWe were disappointed when the marshall came and told us to get going on hole 2 because he had people waiting. We seen no one waiting behind us. We waited at hole 7 for 15 minutes because it was backed up and he never yelled at them. we also never had anyone waiting for us until hole 7 where everyone was waiting. We feel we were picked to get yelled at because we rented clubs. Not sure if we will be back even though we did enjoy the course.

Not bad. Only went to the driving range. Price was good, but they could invest in some rubber tees. The majority of the mats were either missing tees or had ones that were really beat up.

Today my dad, little brother and I wanted to play golf together as it's a rare occasion we get to do so...we called in and out as told around 3pm we DID NOT need a tee time... upon arrival not only did the gentlemen at the counter around 3:45 tell us we needed a tee time but my dad and I share clubs right now and they would not let us play without having our own sets of clubs.. which is obviously just a scam they use to get you to rent your own. I wouldn't recommend this course to anyone as the staff is unprofessional and lacks the ability to communicate effectively with customers. For growing up in the area and just now coming to twin brooks for the first time I guarantee we will take our family golf days elsewhere. Very disappointed.