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Garcia INFINITI

1234 S Renaissance Blvd NE, Albuquerque, NM 87107, USA
+1 505-217-3000
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Garcia INFINITI
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Garcia INFINITI
Garcia INFINITI
Reviews
Madelyn Lewis (11/07/2020)
I booked a service appointment on line and when I got there, they had no record of this appointment. I did have an email confirmation too. I rescheduled for a week later. Services quoted one price for service then text later in the day with a price more than double the original quote. Their customer service is poor. After talking with the manager I realize the service is only as good as the manager gives, and he was not that great either. I will not return to this Infiniti location.
hailey sanders (08/24/2020)
Love the service department here!!
Akhil Govin (10/13/2020)
Been with Garcia Infiniti for about 5 years and used to love the service we used to receive with Alan Alfano. Have leased many cars with them. Ever since Alan left Infiniti we haven’t been treated the same. The extra effort and kindness that he brought to the dealership is definitely missed. I can say that he was one of the main reasons we stayed with them this many years. Wish they still had someone that went out of their way to please their customers like he did. Everyone I have interacted with since him leaving have not been so accommodating and kind (minus Jesse in service). I would say he is the only other caring person left there. Alan recommended to see Brandon (the manager) for future services, but I have yet to receive even 5% of the quality of service Alan used to give our family from him. Definitely considering switching after all of our leases are up this time around.
Jacob Kromer (09/22/2020)
I recently moved to New Mexico and this has been by far the worst service that I have ever received in terms of car maintenance. I scheduled an appointment a week in advance for an oil change and tire rotation. This is something that I expected to take about an hour, unfortunately this took nearly 4 hours of my time. I was never updated on the time that it was going to take as well. I love Infiniti's cars but I was severely disappointed in the service provided by Garcia Infiniti
Faces On Fleek (08/01/2020)
I’ve been a customer with Infinity for a long time and I get service with a smile every time. I love that they have a rental ready for me as soon as I get there. There’s no waiting around until my vehicle is finished I get on with my day.
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