Map
Detailed Information
- Place Types Storage
- Address 9001 Old Staples Mill Rd, Richmond, VA 23228, USA
- Coordinate 37.636727,-77.507932
- Website https://www.extraspace.com/storage/facilities/us/virginia/henri
- Rating 4.9
- Compound Code JFPR+MR Richmond, Virginia, Uni
Openning hours
- Monday 9:30 AM – 6:00 PM
- Tuesday 9:30 AM – 6:00 PM
- Wednesday 9:30 AM – 6:00 PM
- Thursday 9:30 AM – 6:00 PM
- Friday 9:30 AM – 6:00 PM
- Saturday 9:00 AM – 5:30 PM
- Sunday Closed
Photos
Reviews
Shawn was very helpful and kind in assisting me in my payment and helping me find other solutions. Very personable yet professional. I had somehow missed the payment date and he called to notify me so that I didn’t get hit with a late fee. Extra storage has done that for me in the past and it is one of the many reasons I stay with them. I have had nothing but kind and courteous service from all the employees. They understand, especially in these hard times, that every person is human. Shawn was kind, non judgmental and helpful in helping me get my payment up to date! From day one I have been more than happy with the customer service I receive.
I don’t usually leave google reviews, but this place deserves 6 out of 5 stars, seriously! I’ve been storing with them for almost a year and they really strive for customer satisfaction. I got a ridiculously good deal back in July, a 15’x 8’ climate controlled unit with insurance for less than $100!! Come on, people, you cannot beat that ANYWHERE. It was a limited time offer so the price went back to it’s normal rate this month. It wasn’t bad, but I forgot that the deal was up in December. Shawn and Sarah were very understanding and accommodating. They filed a complaint for me with the corporate office and were able to knock off 50% of the increase! I was not expecting anything to be honest, but they really went the extra mile to help me out. Now that’s CUSTOMER SERVICE!
The staff is very nice and the unit is perfect for is and provides enough space for what we need. I love that there is a gate because it makes me feel like everything is more secure. Just a great place all around and the prices are really nice as well!
Easy to sign up and rent a unit. Agreement and other documents can all be signed on a computer. Staff was courteous the few times I have spoken to them.
I was a bit concerned if the space would be large enough for my stuff. There was enough space and a little more. Couple that with a reasonable price, and I'm good. Shawn was a great help, and very friendly.
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