Gold's Gym

This gym is typically clean and the staff are friendly, although there can be a stinky bathroom every so often. There is a good variety of machines and free weights which can provide a decent workout during most higher capacity times. However, I would have given a five star rating if my monthly fee had not magically changed from $9.99 to $12.99 a month. (The $9.99 monthly rate is still available, but they might treat you as they have done with me.) Aside from the shady price increase after a few months into my membership, all is well and I have not been bamboozled further.nnI'd also recommend that you make sure to photograph the contract you sign, and I'd recommend that you do not offer a signature on the digital keypad entry at the front desk. They have the capacity to use a standard, ink-written signature in a paper contract, and you might want to pursue that choice. Once again, photograph the paper contract that you sign. Ask to not use the digital equipment up front.nnIt is still a viable gym option in Richmond aside from negative comments and low ratings online. It is also possible to choose to block direct debit charges as Gold's Gym does not require a routing number with your bank- which Crunch Fitness requires. I'd first explain this to the bank and eventually have them cancel Gold's opportunity to charge further right after getting the monthly fee. It is in Gold's Gym's contracts to charge for the rest of the month upon cancellation, so be prepared to uphold your end of that stipulation with your gym membership agreement.

This location was on a downward trajectory. Now it is a wonderful place to workout due to the management change. The manager Dana has made improvements in staff and cleanliness over the last six months. In addition to the great workout equipment the staff is flexible and always willing to assist.

Love going to this place & almost every day. even with the pandemic I feel safe here, they keep it very clean. Masks required. I’m moving out of area and even though their are gyms everywhere this has been the one gym I’ve really enjoyed routinely going, really going to miss working out here!

Please clean the showers.nI wish they would clean the men’s showers. They never get cleaned. The same stains have been in the same spots for at least 4 weeks now. The flies or whatever little bugs have taken over the showers during the pandemic are disgusting. You can not shower here without our bugs flying in your face or landing on you.nnThey don’t clean the showers, it’s depressing. Maybe pay the $10 a month for Planet fitness just to use the showers.

I went into the gym and cancelled my membership 2 months ago. Received receipts and confirmation emails showing my cancellation form and final payments yet they are still charging me 2 months later! Now I have to take time out of my day to march back up there to prove my case which may or may not work. Unacceptable! Their Better Business Bureau rating is an F... Think about that before joining. Gold's Gym is like the Mafia. Once you join you can only leave through death I guess. Even then they would probably come after my family. Just check out all of the reviews about how difficult it is to cancel. This is one of the only businesses in the world where you can't easily quit online. This is done on purpose. It's their whole business model which is as shady and predatory as it sounds. This could be a 5 star review if they would ditch their antiquated membership practices and stop charging me after I jumped through all of their hoops to cancel per their instructions.