CarMax

Overall experience was excellent. What got me is the great customer service and their attitude. They make each guest feel special in their on way. Love the experience of testing a car and if not completely sure or satisfied you can return and try something else. They for sure care if you LOVE your care. Will buy again and refer others. Thank you for my great experience.

If I could give ZERO STARS I would. I am still dealing with this bad experience. I bought a car almost a month ago on 4/11/21 and when I took it to a mechanic to look at it he showed me that it was completely rusted on the bottom to the point where bolts looked like they could break off at any moment. I took the car back and was given a rental to drive while a new car is getting transferred on 4/20/21. The problem is that I have yet to hear any updates about when the transferred car will be ready and the registration for the rental has expired twice since I have been given it. When I was first given the rental I was told that someone would be in contact with me about updating it if necessary after 5 days. Nobody ever contacted me, so I drove to the store and requested a manager in order to get the update. The second time I called my dealer directly and he told me to call the business office and they would give me an updated registration. I have been calling for the last WEEK and have just been able to FINALLY get someone on the phone today, 4/6/2021 and they can't seem to find my information about the updated registration. I have not had time to drive to the store as I work and am getting a Master's degree. I am completely sick of dealing with CarMax and at this point am strongly considering taking my money back and shopping elsewhere. This was my first time buying a vehicle and the experience has been horrible.

I hope I never have to go anywhere else to buy a car again. The staff here is beyond friendly and helpful. Pricing is clear as day. Everything is transparent and just makes sense. Low stress. Fun. It made me excited to actually go home with a new ride, knowing I got what I expected. Sometimes it's the little things... And sometimes it's making the big things feel like little things.

Great Sales Staff. Had the whole finance part of the operation streamlined and easy for the client. I found several faults with the car which they speedily and quickly had addressed. Delivered the car to my home. The only downside was the delivery team wasn't able to print the contract, I never received the vehicle's version of a Carfax, and the web tasks were a bit convoluted and required a bit of time and patience to navigate.

From start to finish my experience at Carmax was excellent! All of my questions were answered for me, even before I asked them. Every waiting time I was given during the process was accurate, and I knew exactly what to expect and what was happening every step of the way. The process was so smooth and painless, and made selling my car so quick and easy.