Map
Detailed Information
- Place Types Car dealer
- Address 7837 Carousel Ln, Richmond, VA 23294, USA
- Coordinate 37.6287341,-77.5313984
- Website http://loyaltycollision.com/
- Rating 4
- Compound Code JFH9+FC Richmond, Virginia, Uni
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I like the service at this location much better than what I received where I purchased my vehicle. When I arrived for my appointment it was nice being greeted and not treated as if a product of an assembly line. The people here are very customer oriented and the service is great. I know its not easy dealing with different personalities working in customer service, but it's great to receive superb service when you're a customer that is always prepared.
I've never felt the need to write a review before but the service i experienced here was phenomenal! I work a busy schedule; the same business hours as this shop actually. It was quite easy to plan with my detailed updates from Hope, who called me every step of the way. Chris the receptionist was very polite and offered all the information regarding the process of the repairs from the very start. I'm quite concerned with the virus going around, and was happy to see him sanitizing surfaces the moment I walked in. I had the opportunity to speak with the manager Brian who took time to listen to my fantastic experience, and he assured me it was standard practice. Great Job on Loyalty for such a helpful and enthusiastic staff!!
Update: As of today, 4/8/21, they still have not resolved the issue as they promised. I had to open the formal complaint with BBB to get them to respond. They promised to refund me the difference but until now, I have not seen the refund they promised a month ago. It can not take that long to do a refund. Not a very honest organization, in my opinion.. Be careful when dealing business with them...Looks like a bait and switch.n------------------------------------nOriginal Review:nI had a busted mirror and claimed insurance. Geico referred me to the business. My insurance deductible is higher than I what I had to pay so I had to pay the full amount out of my pocket, which was not an issue. The issue was it took them 2 weeks long to get me a wrong mirror and then charged me extra because the wrong mirror they ordered did not fit. What's worse, they did not disclose the extra hidden charge. They even denied it when asked. I had to go home and compared with the price they quoted against the price I actually paid to find out the difference. This business has basically low level of honesty and integrity. Basically I had to pay for their mistake. You should think twice before choosing them especially when you have insurance and have to pay the full amount out of your pocket.
These people are simply Awesome.nThey did great work. After taking back my car from collision center, it looks like new. Keep the good work guys.
So far the couple of times that I’ve gone they’ve done great work. I haven’t had any issues and the repair on my car’s side is seamless and top quality work.nnThey can be a bit more expensive than some other places, but you’re getting what you pay for and you’re getting high quality repairs and service.nnThey also accept Priorities for Life if you purchased a car at a Priority Dealership prior to this location changing from a Priority service center to a Loyalty service center. So that means free oil changes and state inspections which is good news and keeps me coming back!
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