Ulta Beauty

So informative. Associate helped me save a lot on serums

Service is slow. Staff don't care if there is a big line no one will open up another register. They just make you wait 15 min in line with only one cashier to take care of a bunch of people in line. Poor management.

Received the Lisa Frank eyeshadow palette for Christmas. It's beautiful ❤ufe0f

I sent my sister to do an in- store pick up. She informed me that initially the associate was going to give my order but required ID and they would only do it once. Fair enough. However, the associate apparently then stopped, as my sister almost had the bag in her hand, proceeded to stare at my sister..... then decided to treat my sister like a thief and call the manager. I am more to happy to obey the rules, but they could have informed my sister more politely AND certainly could have been more straightforward, in saying that they would give it to her, then suddenly take it back. Poor customer service....and seedy associates. The manager was considerate when I talked to her...so at least there is that. I love ulta...if you live close by just go to the fair lakes one....good advice, I have never felt misled, and the associates are KNOWLEDGEABLE.

I visited the Fairfax City Ulta to purchase Urban Decay eye primer. The sales staff - there were 3 milling around - didn't offer any help and even walked right in front of me while I was picking out my makeup, violating the 6 foot rule. I expect customers to do that, but not staff. This place is my least favorite to get makeup, but it's by my house.