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Ourisman Fairfax Toyota Service

10287 Fairfax Blvd, Fairfax, VA 22030, USA
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Detailed Information
Openning hours
  • Monday 7:00 AM – 9:00 PM
  • Tuesday 7:00 AM – 9:00 PM
  • Wednesday 7:00 AM – 9:00 PM
  • Thursday 7:00 AM – 9:00 PM
  • Friday 7:00 AM – 9:00 PM
  • Saturday 8:00 AM – 6:00 PM
  • Sunday Closed
Photos
Ourisman Fairfax Toyota Service
Ourisman Fairfax Toyota Service
Reviews
Habib Waizy (05/23/2020)
Booked an appointment online for a recall service and was trying to reserve a loaner before I head there. Tried to call over 10 times but no one picked up the phone and when I finally went there I told them that I have been calling but no one answered, seems like nobody cared plus they asked me to rent their cars, I was not eligible for loaner seriously!??? I hope they pay attention on their customer service skills.
Vspec Bros (09/15/2020)
HORRIBLE phone lines. This is the only dealer who runs things the way they are. Awesome guy in service department though (mustafa).
Todd Cyril (06/04/2020)
Poor customer service experience here yesterday. Very unresponsive and provided poor information. I scheduled a periodic service and was told it would be complete in 2.5 hours. I called back after 3.5 hours and had to leave a message. A half hour later they called to say it would be ready in another half hour. I showed up 40 minutes later and car was still not ready. They said I was third in line for the post service car wash and I could wait around if I wanted to for another 45 minutes. I had the family waiting so I decided to just take the car. I expect much better information flow and timing estimates.
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