U-Haul Moving & Storage of Downtown Lynchburg

Rented a uhaul for 3 days. On the 3rd day we get a bunch of calls from the Jessica Johnson that works there rushing us because they were having someone rent the truck that we brought up from Tennessee at 6. They wait till 20 minutes to 6 to call us and tell us that we needed to have the truck brought back ASAP. She left us a voicemail saying that we were suppose to return the truck the day before (a lie) and then proceeded to continue to rush us to the point we had no time to refill the gas tank and charged us $260.00 she was very rude when my fiancé rushed over there to return the truck (in the middle of us moving the rest of the stuff out.)

My stuff went missing. microwave, clothes, and other valuables. Elevator inside has been broken over a year Wich they don't tell you!! My stuff was on 3rd or 4th floor. It's not a totally enclosed room and things can be passed over the top...smh. Also, found roaches in box, def from U-haul location! Disgusting. Black woman at desk...maybe the manager sent her son upstairs to unlock unit and he had no idea what key and seemed very uncomfortable. Unprofessional and akward at the same time. I don't recommend anyone use this location! Nasty thrives with terrible customer service!!

Amazing people especially owner nice, friendly just great overall!!!

Crystal the assistant manager was amazing! Everytime I'm in there she is so helpful and kind. I'll be coming back to this Uhaul location just because she's there!

Great staff, but the new bail head light skin guy, is sexy as hell