U-Haul Moving & Storage of Timberlake

These folks don't know what they are doing at times. Follow up customer service was good tho

I will NEVER use uhaul again. They charged me for things I didn’t use. Furniture pads, never used em, an extra day, returned my equipment early. I asked for 6 hours, they gave me 4 so I had to rush to move an entire 2 bedroom home in 4 hours and somehow managed to do it and still return the truck before time was up. I returned it on March 28th at 3:37pm, picked up March 28th at 11:25am. I have the proof. I used a dolly which was supposed to be $7, got charged $12. Whatever. Charged an extra day. Said I dropped it off March 29th at 12 something. Funny cause I was at work on March 29th and started work at 8:30. Said I used furniture pads which were still sealed up, in the bag, in the exact spot they hung them in the truck. The plastic piece you have to break was still intact. Charged me for gas, okay, I forgot to replace the gas, so that was expected, but the rest? My total should have been every bit of $96.38. That’s after taxes. I got charged $169. THEN they tried to take $53.95 out my account after I brought it to their attention that I was charged for things I shouldn’t have been. THEN they tried to take out another $19.99. I thankfully keep my cards turned off, otherwise me and my 3 kids would’ve been struggling until I got paid after having over $200 taken out my account for things I DID NOT USE! I have spoken with Gregory Martin, he was responding. Said I would get the $53.95 back but that was a few weeks ago. Nothing has hit my account from them. When I've messaged him back, no response. They have poor communication skills, poor management skills and overall just thieves in my eyes after this considering I know of 2 people personally they have done this too and have not given their money back still. I plan on going to speak with Gregory face to face to get this resolved. If that’s possible.

This is the best Uhaul I've ever dealt with. I've been helping a lady prepare for a move to Richmond and I've had to get multiple boxes, packing materials, etc from here and the customer service is amazing. They went out of their way to make sure I got the best rate on a truck to make a 1 day run to Richmond and saved me over $300. I would HIGHLY recommend going through this Uhaul for your next move or just to rent a truck for a day to pick up something from the store.

Plenty of vehicles. Price isn't to bad but a bit high.

Repeated exceptional experiences moving into and out of town. They seem to always have a new person or 2 that don't know much but once I talk to a regular, they are fast and very helpful.