Bank of America (with Drive-thru ATM)

No drive thru, only outside atms. They only ever have one teller working the front with a line of people circling around in the building. Everyone else just sits at a desk. Slowest bank service I’ve ever experienced. I’ve been using them for over a year for depositing checks for a company I subcontract for and this has been consistent the entire time. I would never personally use this bank. Be prepared to stand around for a long time if you’re going here.

VA doesn't have many BOAs and I had to drive 40 miles from SML to this branch for a cashiers check. This is usually a pain and takes forever, but the teller and manager knocked it out in 10 min.

3 atms so never much wait

This is my home bank, but I have had better experience with other BOA branches in Philadelphia. Ironic, isn’t it? I went and ask for a statement letter. This BOA on Wards told me to go online to order and wait another week to get it in the mail. If it’s not urgent, why would I go and ask for it? I wouldn’t even want to waste my time to go ask. They told me that there’s nothing they can do to speed up the process. It’s funny that I did this once at other branch, and it was a wonderful experience.nnWhen I was traveling around Philadelphia area and happened to need the same statement, I went into the one on Broad St. They told me the same online procedure, but it just happened that it’s very urgent. I explained to that branch rep, and she understood my need and called the cooperate immediately. Got my statement within 15 mins.nnThis BOA branch on Wards RD staff is either lack of customer service knowledge or lack of knowledge within their work!!

Unfortunately there's only two Bank of Americas in Lynchburg and both are usually long wait times therefore I use the ATM a lot we need one more Bank of America in Lynchburg. However the clerks are nice and kind and pleasing when I have transactions in the building