Twin City Lock & Key

****SORRY FOR THE LONG REVIEW, BUT ITS HARD TO STOP PRAISING A PERSON/COMPANY THAT GOES ABOVE AND BEYOND WHAT IS EXPECTED****n*** I HIGHLY RECOMMEND TWIN CITY LOCK & KEYnnAfter getting the major run around by all the local hardware stores (Lowe’s, Home Depot, Ace, and Aubuchon) being told they either “don’t cut keys for bikes, or that I needed to buy my own blanks and bring to them and they would cut them for me, although once I bought the blanks and returned to have them cut, I was informed that now they could not cut them (was told a few different reasons)nnLUCKILY THIS IS WHEN I DID A SEARCH AND FOUND TWIN CITY LOCK AND KEY.....nI arrived first thing on a Monday morning and was greeted by the owner (Chris). After asking if it was possible to copy the only key I had for my bike (which was a little beat up and worn) he took one look and said “not a problem.” I gave him the 3 blank keys that the previous stores had told me I needed to order, and told him that “I completely understood if he didn’t want to use keys that I bought elsewhere, and would be happy to buy new blanks from him if need be”nHe told me it was not a problem at all to use the ones that I had already purchased.nnAfter hanging out for a few minutes as he took care of a man before me and watched and listened as he was training a new employee, it was clearly evident that this man took pride in the services he offers as a business owner, and was happily taking a little extra time to show a new employee how to perform a certain job correctly, including the how and why to the steps that were performed to get a job done correctly the first time.nOnce he handed me back all of my keys, I left knowing that, luckily I had found a place that I will use any and every time that I need keys/locks taken care of. And after personally watching how he interacted with his “newer” employee and patiently showed him the “tricks of the trade”, I know that any one of Chris’ employees are capable of completing a job with the same knowledge and skill set that he possesses.nnTwin City Lock and Key has gained a customer for life and will be given as a referral to anyone that asks me if I know a great locksmith.nnThank you Chris!!

They arrived early after calling to make sure that early was okay with me. They were very fast to install a new lock and rekey an old lock. They were polite and friendly and I liked that they were in and out in under half an hour. Very professional!

Chris came out to make me a key for my car on the 4th of July and was friendly and quick. The price was very reasonable, especially given the holiday. I will definitely be using Twin City for all my key/lock needs going forward.

Found two guys who were very unprofessional and rude. I would not recommend them to anyone.

No call, no show. Even called the office about 5 times to try all of the different extensions (emergency, accounting, sales, etc). No answer at the office nor is there room to leave a message in a voicemail box. Disappointed.