U-Haul Moving & Storage of Bozeman

After I returned the vehicle at 7:08pm last night (Bozeman location closed at 7pm), the webapp to return the truck kept locking up and refusing to work. I tried multiple different browsers, and was never able to progress beyond submitting the photo of the odometer. I ended up on the phone with Uhaul support for 40 minutes (in -15 degree weather), and as nice as the lady was they were not able to help me at all. I saw employees inside who kept looking over at me, but ignored me politely knocking on the door, and then they walked out directly past the truck, made eye contact with me, and then drove away leaving me to fight with the non-functioning app in sub-zero temperatures.nnIt ended up taking longer to return the truck than the time I actually used it for a cross-town run, and at every step along the way Uhaul was either unable or unwilling to help. A poor showing by the company all around. If you make the mistake of renting here, be warned.

Great service. Riley set me up for a brake controller. He spoke very highly of his install crew in his 7th Street Bozeman location. Amazing customer service! When the parts arrived and I set my appointment for installation Sam was super! Installation was amazing and I was able to purchase a wireless controller that made everything much easier for everybody. Technology upgrade! Thank you to everybody at U-Haul 7th Street Bozeman location, five stars!

Great experience at this location! Donald was very helpful and made everything so easy!

Never use this UHaul, by far the worst one in Montana, maybe in the country. Expect threats, harassment, and to have your account billed double by the sneaky manager, Donald Whitford, if you point this out.nU-haul corporate will do nothing to help you, so for your sanity while moving, go literally anywhere else.

Made an appointment ahead of time for 8:30am. Was asked if it was a “drop-off”... nope, that’s why I made an appointment. Was told “my hitch guy won’t be here until 9am. I check back at 10am, guy hasn’t even started the hitch install. Told to come back in 1.5 hours. Came back 2 hours later and still waiting. It’s is now 1:30pm. 5 hours to wait WITH an appointment.