Wells Fargo Bank

Terrible service. I have spent 30 mins trying to call and no one answered the phone. They also charged me money for a mistake THEY made. Ridiculous, go somewhere else for your banking. Seriously.

Unbelievable! over a 15 - 20 minute wait in the drive thru and then another 10-15 and even sometimes a 20 minute wait for the NEW tellers to complete their computing. And if that wasn't bad enough Commercial drivers can't even use the commercial lane because to, many people can't read so I have to wait longer for them to finish with the uneducated readers. After they Stole from thousands of Veterans; including myself I've never really trusted them again nor would use their business again. But today was out right unprofessional on their end and really need to hire employees, who understands a high place job.

Before Covid, I always used the remote branch in Smiths. The folks there were nice, and it offset Wells Fargo's predatory practices in my mind. Since Covid closed that branch, I was forced to use the main branch drive through a few weeks ago and the experience was TERRIBLE!! The team working couldn't be bothered to even be polite. I know everyone is stressed with what's going on in the world, but this was just flat out rude. I waited patiently to make a deposit, was treated very rudely, and ultimately left (45 minutes later) with only half of my banking done. My accounts are in good standing, there were no issues other than them requiring rolled coins, and yet the tellers were rude and dismissive. I have now opened new accounts at First Interstate and am thrilled with the customer service. Their online banking is just as good as Wells. My advice - don't bother with this branch. Close your accounts and take your business elsewhere because they clearly don't care whether you bank there or not.

This bank does not like money. I came to this conclusion because the ATM cash deposit feature malfunctions on a weekly basis and this has persisted for well over a year.nnI would have thought a crooked national bank would have figured out how to TAKE my money at the ATM instead of only dispense it. Weird.

Even before Covid-19, main branch NEVER answers the phone. With Covid-19 rules, it's almost impossible to do business with them because you need an appointment! I used to go to the satellite office at Smith's because (1) they answer their phone and (2) the bankers are always available and accommodating. BUT now that office is closed!! Local management really needs to clean up their act. On the plus side, the tellers at the main branch have always been really nice and very knowledgeable.